Tip: You can use filters for better results
How to manage parts
Parts is a separate module in FMA 1 dedicated only to spare parts management.
The part module enables better part traceability by providing more clarity and structure during the part return process.
Parts of tickets are displayed in the Parts tab.
The most common use case when it comes to Parts:
You need to use spare parts for the repairs/fixes on site.
Parts can be accessed via Home → Parts or alternatively by clicking on the Parts tab inside a particular ticket.
The main Parts tab is clustered into three different tabs: SHIPPED, RECEIVED, and RETURNED.
Part statuses
| Part status | Explanation |
|---|---|
| Canceled | The spare part has been canceled for this appointment. |
| In Shipment | The spare part is currently in the shipping process. |
| Not Received | The spare part has not been received by the addressee. |
| Ordered | The spare part has been ordered. |
| Out of stock | The spare part is currently not available. |
| Received | The spare part has been received by the addressee. |
| Recommended | The spare part is recommended for this appointment. Not using this part may lead to an unsuccessful intervention. |
| Wait for Replenishment | Some tickets are resolved using trunk stock prior the receipt of booked spare parts. |
How to search parts and scan new parts
You are able to search for parts inside the app by entering a part name or serial number:
You are also able to scan parts in order to add them inside the App:
How to use the parts menu while resolving tickets
Spare parts help you to fix the actual problem on-site.
- Parts are usually picked up by the engineer in some way (Shipping tab),
- afterwards the engineer confirms the receipt of parts in some way (Received tab),
- and finally the engineer returns parts back in some way at the end of the ticket resolving process (Returned tab).
The parts not only move in real-life in this process, they also move virtually with you between those three tabs in the ticket resolving process.
Shipping tab process
The SHIPPING tab will list all the parts that are assigned to the engineer. These are the parts that are added to the tickets assigned to the engineer. They can either be delivered directly to the engineer, picked up from a PUDO, or picked up from a different location. It is completely dependent on the parts’ delivery processes of a given project/country.
You can do mainly two things in the SHIPPING tab:
- Check the Part details by tapping on the part.
- Confirming the part receipt by clicking the Yes button.
they will move on to the RECEIVED tab.
Shipping tab process
You can check the part details by tapping the part.
- From there on you can copy the delivery address by tapping on the corresponding Copy.
- You can copy the tracking code by tapping on the corresponding Copy from there.
- You also have the option to open the shipment link inside a part
they will move on to the Received tab.
Received tab process
The RECEIVED tab contains all parts that you confirmed as received in the SHIPPED tab. The parts in this tab will be sorted by date, according to the dispatch order.
Each part box contains the same information as in the SHIPPED tab- part name and number, project name, CNI number and others:
Parts in the RECEIVED tab can either move back to the SHIPPED tab or eventually move forward to the RETURNED tab usage information has been added and a return option has been selected.
Received tab process - Adding usage information
Parts in the RECEIVED tab can either move back to the Shipped tab or eventually move forward to the RETURNED tab usage information has been added and a return option has been selected.
Select the Add usage information button inside the RECEIVED TAB to enable return option functionality.
After usage information has been added you can select return options.
Received tab process - Selecting a return option
Parts in the RECEIVED tab can either move back to the Shipped tab or eventually move forward to the RETURNED tab usage information has been added and a return option has been selected.
Select the Return part button and select the return option
applying to your part.
Returned tab process
The RETURNED tab contains all parts that have been returned in some ways. Parts in this tab cannot be moved back to the RECEIVED tab. This tab just serves for informational purposes.
