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How to email filters/queries to colleagues

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You are able to share tickets with colleagues by clicking send filtered query link button  inside the Ticket Pool.

  1. Create a query by activating the filters you want to use.
  2. Click the email button inside the Expert tab.
  3. Your email program will start with the query pre-filled.
  4. Pick a sender etc. and click on Send in your email program.
The email button can be found in the upper-right part of the Expert tab
Quick tip

The How to query tickets topic sheds light on the usage of search queries and covers a lot of examples helping you to find tickets.

Learn more about how to query tickets
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