Welcome to the Fieldcode Manual
Type a term in the box to instantly list helpful topics. Category filters help to narrow down search results.
-
Quick Start
-
Latest News
-
Fieldcode Admin Panel
-
- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions in the overview
- How to setup custom Automated Actions
- How to setup pre-configured Automated Actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
-
Fieldcode Work Place
-
-
- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to show tickets on Map
- How to use the ticket clipboard
- How to open tickets in a new tab
- How to use container tickets
-
-
- How to use the Optimizer in the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
-
-
-
Fieldcode Mobile App
-
Fieldcode Customer Portal
Last updated:
Ticket communication
Copy the URL link to this section to share
Share ticket-related updates with all team members in real-time throughout the application.
All communication will be documented and actions can be confirmed as executed.
Ticket communication Guide
Please open the below links in a new tab (middle-mouse-click) if you want to work on this guide step-by-step.
1 - How to use communications
Was this article helpful?
Table of Contents