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The default views are integrated into Fieldcode work place by default. There are currently five useful default views available to use for you:

  • Analytics view
  • Backoffice view
  • Dispatch view
  • Dispatch view for multiple displays

Each of those views is tailor-made for a job role and can help you to directly get into your personal workflow. The different views consist of different components, which are the: Ticket Pool, Timeline, Map, Ticket Details and the Analytics. The Dispatch view with Screen 1 and 2 allows a Dispatcher to do his work on two (or even more) different screens to be even more efficient.

You don’t necessarily have to use the default views, you also have the option to easily create custom views by using the views editor.

The Analytics view helps you to quickly get statistical insights about tickets, it consists of the Ticket Pool and Analytics. The Analytics gives you an overview of the selected tickets in graphical form. You can use the left-hand side panel to choose from a few available statistics options. On the right-hand side, you can see the list of tickets with more details and you can adjust the list by using Ticket Pool views and filters if needed.

This view will be extremely useful for Team Leads or Managers, who need insight into the project statistics.

The back-office view helps you to quickly gain information about the Ticket Pool. It consists of the Ticket Pool and a big space for the Ticket Details. It focuses on the tickets list, which can be adjusted using various Ticket Pool views and filters and at the same time gives a quick insight into the details of a selected ticket.

This view will be particularly convenient for back-office agents or all those working directly with tickets and interested in their details.

The Dispatch view helps you to fill in the Dispatch role. It consists of the Ticket Pool, Timeline and Map, and Ticket Details so you are directly ready to dispatch tickets. Apart from a quick insight into all available tickets in the Ticket Pool and Ticket Details, you can see the list of engineers together with their Timeline and assigned tickets as well as the Map, where you can see selected tickets and engineers when using a left-hand side panel for filtering.

This view is particularly convenient for all dispatchers that want to keep track of their tickets.

If you like to work on more screens as a dispatcher, the default views Dispatch view – Screen 1 and Dispatch view – Screen 2 might be the views of your choice. They consist of a large Ticket Pool and Timeline and Ticket Details. The second screen can be used for a large Map overview if you are a data and overview enthusiast, for example.

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