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What are the default views?
The default views are deeply integrated into Fieldcode Work Place. There are currently five useful default views available to use for you:
- Analytics view (best choice for service delivery managers, location managers, etc.)
- Backoffice view (best choice for back office agents!)
- Dispatch view (best choice for dispatchers!)
- Dispatch view for multiple displays (best choice for dispatchers!)
- Workload Calendar (best choice for dispatchers!)
Each of those views is tailor-made for a job role and can help you to directly get into your workflow. The different views consist of different components, which are for example the: Ticket Pool, Timeline, Map, Ticket Details, Forecasting, Workload Calendar etc.
The Dispatch view with Screen 1 and 2 for example allows a Dispatcher to do his work on two (or even more) different screens to be even more productive.
You don’t necessarily have to use the default views, you also have the option to easily create custom views by using the views editor.
Analytics view
The Analytics view helps you to quickly get statistical insights about tickets and valuable foresights. The Analytics component gives you an overview of the selected tickets in graphical form. You can choose between different reports to gain valuable insights.
This view is extremely useful for Team Leads or Managers, location managers, service delivery managers etc. who need insights into business performance.
Backoffice view
The back office view helps you to quickly gain information about the Ticket Pool. It consists of the Ticket Pool and a big space for the Ticket Details. The view focuses on the tickets list, which can be adjusted using various Ticket Pool views and filters and at the same time gives a quick insight into the details of a selected ticket.
This view will be particularly convenient for back office agents or all those working directly with tickets and interested in their details.
Dispatch view
The Dispatch view helps you to fill in the Dispatch role. It consists of the Ticket Pool, Timeline and Map, and Ticket Details so you are directly ready to dispatch tickets. Apart from a quick insight into all available tickets in the Ticket Pool and Ticket Details, you can see the list of engineers together with their Timeline and assigned tickets as well as the Map, where you can see selected tickets and engineers when using a left-hand side panel for filtering.
This view is particularly convenient for all dispatchers that want to keep track of their tickets.
Dispatch view for multiple displays
If you like to work on more screens as a dispatcher, the default views Dispatch view – Screen 1 and Dispatch view – Screen 2 might be the views of your choice. They consist of a large Ticket Pool and Timeline and Ticket Details. The second screen can be used for a large Map overview if you are a data and overview enthusiast, for example.
Workload Calendar
The Workload Calendar view allows users to easily check the workloads of selected engineers of a dispatch group in a practical calendar view.
That combined with the Timeline, Map, and Ticket Pool gives you a great overview of your current ticket and dispatching situation.
This view is particularly useful for dispatchers that care a lot about engineer workloads.
