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Quick Start
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Release Notes
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Short Overview
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Work place
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- What is the Ticket Pool?
- Ticket Pool Walkthrough
- How to use the Clipboard tab
- How to use the Ticket info tab
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- What can be done in the Ticket Pool?
- How to search for tickets
- How to link & unlink components together
- How to filter for tickets
- How to fine-search for tickets
- How to download ticket data as an .xls sheet
- How to copy filters / queries for colleagues
- How to email filters / queries to colleagues
- How to customize the Ticket Pool
- How to interact with tickets
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Admin panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions Walkthrough
- How to setup Custom Automated Actions
- How to setup preconfigured Automated Actions
- How to create & edit Conditions
- How to create & edit Indications
- How to setup Email templates
- How to create & edit the ticket duration
- How to setup Custom fields
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Mobile App
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Live Tracking
Tickets overview Report
The tickets overview report displays you an extensive overview of all the tickets.
The overview contains almost every data associated with a particular ticket (eg. street names, project, category etc. pp.)
The tickets overview tab displays you tickets in a tabular view.
The Ticket map tab displays the tickets on a global map view.
Tickets overview tab
You can decide for which groups, projects and which creation year you want to see ticket data.
Also you can checkout the ratio of the various ticket status to each other.
You can also adjust the width of the displayed data.

Ticket map tab
You can decide for which groups, projects and which creation year you want to see ticket data.
Also you can checkout the ratio of the various ticket status to each other.
You can also adjust the width of the displayed data.
