Welcome to the Fieldcode Manual
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Quick Start
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- What is Fieldcode?
- Definitions
- What are tickets, projects and workflows?
- How to log in to Fieldcode
- What is the Fieldcode Support Panel?
- What are components?
- What are views?
- Ticket statuses and their meaning
- Ticket colors and their meaning
- Map symbols and their meaning
- Frequently Asked Questions
- Setting up Fieldcode
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Release Notes
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Short Overview
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Fieldcode Work Place
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- How to schedule tickets
- How to search for tickets
- How to expert-search for tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to show tickets on Map
- How to use the Clipboard
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer in the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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- How to use the Interaction buttons
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to use the Workflow buttons
- How to use the Ticket info button
- How to use the Email button
- How to use the Comment button
- How to schedule tickets
- How to use the Remove Pending button
- How to cancel a ticket
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Fieldcode Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions in the overview
- How to setup custom Automated Actions
- How to setup pre-configured Automated Actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
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- Articles coming soon
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Fieldcode Mobile App
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Fieldcode Customer Portal
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How to configure indications
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Indications can be set up and determined according to the project’s requirements. When a ticket contains eg. duplicate data and you want to be notified, you can configure an indication.
Inside the Fieldcode Admin Panel go to Process → Indications
How to create & edit indications
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- Click on the plus button to open the Indication form (or click on an item on the list to edit).
- Fill in the Indication form.
- Decide if your new or existing indication should be set to active in the system.
- Insert a name for your new or existing indication.
- Insert a description for your new or existing indication. The timers will use this field as a reference.
- Select a Monitored Field from the drop-down.

(Optional) How to limit the indication to a time span
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- Insert the number of days for the time span. After the inserted time span (in days) has passed, indications will not be displayed anymore.
- Insert the Critical amount. When the critical amount is reached, the critical badge will be displayed inside the ticket pool.
- Insert a Warning amount. When the warning amount is reached, the warning badge will be displayed inside the ticket pool.
- Insert an Info amount. When the info amount is reached, the info badge will be displayed inside the ticket pool.
Where are indications displayed?
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Indications are used for highlighting tickets. Therefore they are indicated by exclamation and information symbols inside the Ticket Pool.
Configured indications are visible in the header of Ticket Details, in the Condition and Indication tabs (under the Overview tab in the Ticket Details), and in the Ticket Pool (all in Fieldcode work place). Indications are visible in the Info/Alert row of the Ticket Pool.
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