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What are components?
Fieldcode work place provides you with a fully customizable experience, adaptable to your technical setup (supporting single- and multi-display mode) and your user role and key workflows.
Primary and secondary components are containers for certain actions and are powerful tools to support your daily work when combining them cleverly.
|Ticket Pool||Search and filter tickets and browse through them. Combine with ticket details for a full picture of the tickets.|
|Ticket Details||See all details of a ticket if you need to handle customer requests or maintain / validate ticket information.|
|Timeline||Shows availabilities of engineers per Dispatch group and allows zooming in and out for a 2 hrs to 24 hrs view.|
|Map||Allows to see geographical location of tickets and engineers. Allows searching and also dispatching tickets directly on the map. For all who seek live insights into the location of customer and engineers.|
|Analytics||Displays various standard KPI, enabling live monitoring of performance and quality of the delivery.|
|Asset Management||Allows you to configure assets and corresponding maintenance plans.|
The scheduling assistant allows the dispatcher to smartly schedule and assign tickets to engineers.
Since the scheduling assistant is a popover that pops up globally across all views, it is not treated as a component inside the views editor and therefore cannot be added to the view when creating a custom view.