Welcome to the Fieldcode Manual
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Quick Start
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Fieldcode Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions in the overview
- How to setup custom Automated Actions
- How to setup pre-configured Automated Actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
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Fieldcode Work Place
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- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to show tickets on Map
- How to use the ticket clipboard
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer in the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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Fieldcode Mobile App
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Fieldcode Customer Portal
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How to cancel a ticket
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Cancellation of a ticket is permanent
You should only cancel a ticket if you want to stop the whole ticket.
Appointment cancellation versus Ticket cancellation
If you intend to reschedule a ticket, please cancel the appointment instead of canceling the whole ticket.
- Select the ticket that needs to be canceled from the Ticket Pool or Timeline.
- Click on the workflow button: Cancel Ticket.
- Select a cancellation reason for the ticket from the dropdown.
- Insert a ticket cancellation comment.
- (Optional) If the ticket also has an appointment set, also cancel the appointment.
- (Optional) Select an appointment cancellation reason from the dropdown.
- (Optional) Insert an appointment cancellation comment.
- Click Save.

About ticket cancellation
- You can cancel a ticket only when it is UNPUBLISHED.
- You can cancel a ticket only from the Ticket Details component -> Therefore please ensure that the component is available inside your view.
- Canceling a ticket is permanent - therefore you should only cancel a ticket if you want to stop the whole ticket, rather than when you just want to reschedule it.
- Canceling an appointment is not permanent - the ticket will still remain active.
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