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Quick Start
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Latest News
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Fieldcode Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions in the overview
- How to setup custom Automated Actions
- How to setup pre-configured Automated Actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
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Fieldcode Work Place
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- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to show tickets on Map
- How to use the ticket clipboard
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer in the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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Fieldcode Mobile App
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Fieldcode Customer Portal
How to schedule tickets
You can either use the Scheduling Assistant to schedule tickets or drag and drop a ticket directly from the Ticket Pool onto the Timeline.
Tickets can be scheduled from the Ticket Pool (Dispatch tab), Timeline, Map, and Ticket Details.
Scheduling tickets will not work from the General, Predefined or Expert tab.
Manual Scheduling:
If you decide to drag & drop a ticket from the Ticket Pool onto the Timeline, you will see if the appointment fits with the help of the colors indicated in the Timeline (think of it as a traffic light for tickets).Tickets that are dragged & dropped to the Timeline are automatically locked and will not be organized by the Optimizer.
Assisted Scheduling:
In case you schedule tickets with the Scheduling Assistant, the Assistant will open if you click on Schedule ticket
in the Ticket Pool, Timeline, Map, and Ticket Details.
If you want to learn how the Scheduling Assistant exactly assists you in finding the best appointment, please check out the topic: Scheduling Assistant.
- We recommend using the Optimizer or the Scheduling Assistant over Drag & Drop scheduling.
- Our system will help you to find the best options for engineers, skills, date and time, etc. if you use the Optimizer or the Scheduling Assistant.
- You can Drag & Drop the Scheduling Assistant window around freely, as the SA window is not part of a custom component view.
- You can quickly open the Scheduling Assistant by double-clicking on a ticket in the Ticket Pool.
Assisted Scheduling




After you clicked on Schedule ticket, the Scheduling Assistant will open. Click on the topic to learn more about the Scheduling Assistant.
Manual Scheduling
If you schedule tickets manually the system will check if the current engineer is available and if the placement time makes sense.
The system also checks if the placed ticket is close to an engineer’s end shift.

Red: Placing the ticket here is not recommended by the system!
The ticket is in the past / The engineer is unavailable
Green: Placing the ticket here is recommended by the system!
The ticket is in the future / The engineer is available
Yellow: Placing the ticket here has some drawbacks!
The ticket is close to engineer’s end shift / The engineer has to do overtime