Welcome to the Fieldcode Manual
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Quick Start
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Release Notes
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Additional Knowledge
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Work place
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- What is the Ticket Pool?
- Ticket Pool Walkthrough
- How to use the Clipboard tab
- How to use the Ticket info tab
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- What can be done in the Ticket Pool?
- How to search for tickets
- How to link & unlink components together
- How to filter for tickets
- How to fine-search for tickets
- How to download ticket data as an .xls sheet
- How to copy filters / queries for colleagues
- How to email filters / queries to colleagues
- How to customize the Ticket Pool
- How to interact with tickets
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Admin panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions Walkthrough
- How to setup Custom Automated Actions
- How to setup preconfigured Automated Actions
- How to create & edit Conditions
- How to create & edit Indications
- How to setup Email templates
- How to create & edit the ticket duration
- How to setup Custom fields
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Mobile App
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Live Tracking
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Link components
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You have the possibility to interconnect / synchronize between the Ticket Pool, Timeline and Map component.
Linking synchronizes a selected group from the Ticket Pool with the other two components, so that the relevant data for the group is shown in the corresponding components.
Linking
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- Go to the Ticket Pool component and select the Dispatch tab.
- Select a group from the drop down you want to link to other components.
- Click on the Link button. The Link button should turn black.

From now on data from this Dispatch group should be displayed in the Timeline and Map component.
Unlinking
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- Go to the Ticket Pool component and select the Dispatch tab.
- Select a group from the drop down you want to link to other components.
- Click on the Link button. The Link button should turn gray.
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