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Quick Start
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Work Place
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- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage parts
- How to show tickets on Map
- How to use the ticket clipboard
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer from the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to lock/unlock engineers
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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- How to manage parts
- How to assign/unassign tickets to partners
- How to use the Interaction buttons
- How to use the Workflow buttons
- How to use communications
- How to schedule tickets
- How to edit ticket details
- How to cancel a ticket
- How to use the Remove Pending button
- How to report a ticket
- How to create intervention infos
- How to create intervention reports
- How to cancel an appointment
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Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- How to create & edit automated actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
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FMA
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- Fieldcode App (FMA)
- How to download the Fieldcode App
- How to login to Fieldcode
- How to configure multiple accounts
- How to enable/disable notifications
- How to change the theme
- How to log work times
- How to synchronize tickets
- How to navigate to appointments
- How to log drive times & drive breaks
- How to inform dispatchers
- How to view archived appointments
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FMA 1
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Customer Portal
What are the requirements for Fieldcode?
Fieldcode Work Place and Fieldcode Admin Panel and Fieldcode Customer Portal are web-based applications. Our applications are designed to work best on Firefox, Chrome, Edge, and Safari. The Fieldcode Mobile Application runs on Android or iOS devices with the further below-described operating system versions.
Hardware and Software
Minimal
- Our web-based applications are designed to perform best on workstations and laptops
- To run Fieldcode Work Place, Fieldcode Admin Panel, and the Customer Portal please try to use at least an Intel Core i5 (7th Gen) processor or later or an AMD Ryzen R5 series processor or later
- At least 8 GB of RAM
- The following browsers are recommended: Firefox / Chrome / Edge / Safari
- We support Internet Explorer from Microsoft with limited functionality and therefore recommend using one of the browsers listed above for the best Fieldcode experience
- We recommend disabling ad-blockers for our applications as some of the ad-blockers may prevent some system parts to run properly (e.g. Quick Start Walkthrough)
Recommended
- Our web-based applications are designed to perform best on workstations and laptops
- To optimally run Fieldcode Work Place, Fieldcode Admin Panel, and the Customer Portal you will need at least an Intel Core i5 (10th Gen) processor or later or an AMD Ryzen R5 series processor or later
- 16 GB of RAM
- The following browsers are recommended: Firefox / Chrome / Edge / Safari
- We support Internet Explorer from Microsoft with limited functionality and therefore recommend using one of the browsers listed above for the best Fieldcode experience
- We recommend disabling ad-blockers for our applications as some of the ad-blockers may prevent some system parts to run properly (e.g. Quick Start Walkthrough)
Recommended browser versions
Browser | Version |
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Mozilla Firefox | 45 or later |
Google Chrome | 49 or later |
Microsoft Edge | 16 or later |
Safari | 10 or later |
Supported screen resolutions
Fieldcode Work Place and Fieldcode Admin Panel and Fieldcode Customer Portal are accessible via desktop or mobile devices in before mentioned supported browsers.
Our applications perform best on displays with a higher resolution than 1024×768.
Running the application on screens with a resolution smaller than 1024x768 may result in errors.
Supported operating systems (FMA)
Our Fieldcode Mobile Application is optimized specifically for devices running on Android or iOS.
App Name | System | Version |
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Fieldcode Mobile Application | Android | 5 or later |
Fieldcode Mobile Application | iOS | 15 or later |
5 out of 5 stars
3 ratings
5 Stars | 100% | |
4 Stars | 0% | |
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1 Stars | 0% |