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Quick Start
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Work Place
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- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage parts
- How to show tickets on Map
- How to use the ticket clipboard
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer from the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to lock/unlock engineers
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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- How to manage parts
- How to assign/unassign tickets to partners
- How to use the Interaction buttons
- How to use the Workflow buttons
- How to use communications
- How to schedule tickets
- How to edit ticket details
- How to cancel a ticket
- How to use the Remove Pending button
- How to report a ticket
- How to create intervention infos
- How to create intervention reports
- How to cancel an appointment
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Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- How to create & edit automated actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
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FMA
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- Fieldcode App (FMA)
- How to download the Fieldcode App
- How to login to Fieldcode
- How to configure multiple accounts
- How to enable/disable notifications
- How to change the theme
- How to log work times
- How to synchronize tickets
- How to navigate to appointments
- How to log drive times & drive breaks
- How to inform dispatchers
- How to view archived appointments
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FMA 1
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Customer Portal
How to monitor the system connection
Inside the Fieldcode Admin Panel to Settings → System connection -> Interface Monitoring to open the table view.
From there on you can check and troubleshoot all your existing system connections. Multiple system connections can be monitored and validated for fully functional operation.
The monitoring is clustered in queues and processes.
- A queue is the parent of one or more processes.
- A process is the child of one queue.
You can acknowledge or retry a queue in case of failure, which will then also resolve all nested child processes.
You can also acknowledge or retry a process in case of failure, which will then resolve just the selected process.
Across all queues and processes, you also have the option to refresh the list by clicking the Refresh button.
Refreshing will result in reloading the latest state for the selected queues and processes.

- Select the system connection that you want to monitor from the drop-down.
- (Optional) Search the system connection by entering a keyword inside the search field.
- (Optional) Flip the “Display errors toggle” to the right in case you just want to troubleshoot and not just have a look at all queues and processes.

How to troubleshoot a queue
Troubleshooting a queue will also troubleshoot all underlying child processes. There are currently two options to troubleshoot a queue. You can either retry or acknowledge the queue.
A queue can currently have the following statuses:
- BLOCKED
- OKAY
How to retry a queue
- Click on the Retry button.
- Confirm the retry.
- In the best case, the queue is fixed – in the worst case, the problem persists and developers should be able to help you if you provide them with further logs and details.

How to acknowledge a queue
- Click on the Acknowledge button.
- Insert a comment, if you know what the problem is.
- Click Save.
- In the best case now everybody using the queue is aware of the problem and developers can try to fix it.

How to troubleshoot a process
Troubleshooting a process will troubleshoot only the particular process. There are currently two options to troubleshoot a process. You can either retry or acknowledge the process.
A process can currently have the following statuses:
- PENDING
- INITIALIZING PROCESSING
- DONE
- REJECTED
- ACKNOWLEDGED
How to retry a process
- Click on the Retry button.
- Confirm the retry.
- In the best case, the process is fixed – in the worst case, the problem persists and developers should be able to help you if you provide them with further logs and details.

How to acknowledge a process
- Click on the Acknowledge button.
- Insert a comment, if you know what the problem is.
- Click Save.
- In the best case now everybody using the process is aware of the problem and developers can try to fix it.

How to check for process details & download .json files
Clicking on a particular process will result in the process details opening. From there on you can download log files/retry/acknowledge and refresh a process.

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