Fieldcode Manual

Category filters can help you narrow down search results

The whole life cycle of the ticket, starting from the Ticket’s import until the current status is described in the History tab.

Inside the Fieldcode Work Place go to Ticket Details → HISTORY

The History tab displays the entire ticket history
TimelogDisplays technical information related to status and timestamps of the ticket
CalllogDisplays information related to unsuccessful attempts to contact end user
Ticket infoDisplays eg. information added via COMS button
LSDT UpdatesIf LSDT details were changed, updates will be visible
MaillogShows technical information related to status and timestamps of the ticket
User interactionsDisplays interactions from the user with the ticket: Adding/removing escalation, Grabbing/ungrabbing the ticket, Adding/Removing VIP flag, and assigning/unassigning Partners.

You can search for particular history entries by entering a keyword inside the search box.

Searching for particular histoy entries

You can filter for one or more history enter types by selecting the desired filter or filters.
Currently, history entries are categorized by: History, Ticket info, MailLogs, LSDT Updates, Time logs, Call logs, and User interactions.

Filtering for particular history entries

You can expand all or particular history entries to find out more about particular history entries.
If you want to expand all history entries at once, click the Expand logs button in the top-right.
If you want to expand one particular history entry, simply expand the entry by clicking the expand arrow of an entry.

Expanding all or particular history entries
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