Welcome to the Fieldcode Manual

Tip: Start typing in the input box for immediate search results.

The whole life cycle of the ticket, starting from the Ticket’s import until the current status is described in the History tab.

Inside the Fieldcode work place go to Ticket Details → HISTORY

TimelogDisplays technical information related to status and timestamps of the ticket
CalllogDisplays information related to unsuccessful attempts to contact end user
Ticket infoDisplays eg. information added via COMS button
LSDT UpdatesIf LSDT details were changed, updates will be visible
MaillogShows technical information related to status and timestamps of the ticket

You can search for particular history entries by entering a keyword inside the search box.

You can filter for one or more history enter types by selecting the desired filter or filters.
Currently, history entries are categorized by: Ticket history, Ticket Info, MailLogs, LSDT Updates, Time logs, and call logs.

You can expand all or particular history entries to find out more about particular history entries.

If you want to expand all history entries at once, click the Expand logs button in the top-right.

If you want to expand one particular history entry, simply expand the entry by clicking the expand arrow of an entry.

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