Category filters can help you narrow down search results
What is the History tab?
The whole life cycle of the ticket, starting from the Ticket’s import until the current status is described in the History tab.
Inside the Fieldcode Work Place go to Ticket Details → HISTORY
Definitions
| Field | Explanation |
|---|---|
| Timelog | Displays technical information related to status and timestamps of the ticket |
| Calllog | Displays information related to unsuccessful attempts to contact end user |
| Ticket info | Displays eg. information added via COMS button |
| LSDT Updates | If LSDT details were changed, updates will be visible |
| Maillog | Shows technical information related to status and timestamps of the ticket |
| User interactions | Displays interactions from the user with the ticket: Adding/removing escalation, Grabbing/ungrabbing the ticket, Adding/Removing VIP flag, and assigning/unassigning Partners. |
How to search for history entries
You can search for particular history entries by entering a keyword inside the search box.
How to filter for particular history entries
You can filter for one or more history enter types by selecting the desired filter or filters.
Currently, history entries are categorized by: History, Ticket info, MailLogs, LSDT Updates, Time logs, Call logs, and User interactions.
How to expand all or particular history entries
You can expand all or particular history entries to find out more about particular history entries.
If you want to expand all history entries at once, click the Expand logs button in the top-right.
If you want to expand one particular history entry, simply expand the entry by clicking the expand arrow of an entry.
