Welcome to the Fieldcode Manual
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Quick Start
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Release Notes
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Additional Knowledge
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Fieldcode work place
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- What is the Ticket Pool?
- Ticket Pool Walkthrough
- How to use the Clipboard tab
- How to use the Ticket info tab
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- What can be done in the Ticket Pool?
- How to search for tickets
- How to link & unlink components together
- How to filter for tickets
- How to fine-search for tickets
- How to download ticket data as an .xls sheet
- How to copy filters / queries for colleagues
- How to email filters / queries to colleagues
- How to customize the Ticket Pool
- How to interact with tickets
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Fieldcode admin panel
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Fieldcode mobile apps
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Definitions
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Timelog: Shows technical information related to status and timestamps of ticket.
Calllog: Displays information related to unsuccessful attempts to contact end user.
Ticket info: Shows eg. information added via COMS button.
LSDT updates: If LSDT details were changed, updates will be visible.
Maillog: Shows the history of mail communication.
History tab
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The whole life cycle of the ticket, starting from Ticket’s import until current status is described in the History tab.
Go to Ticket Details → HISTORY
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