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Timelog: Shows technical information related to status and timestamps of ticket.

Calllog: Displays information related to unsuccessful attempts to contact end user.

Ticket info: Shows eg. information added via COMS button.

LSDT updates: If LSDT details were changed, updates will be visible.

Maillog: Shows the history of mail communication.

The whole life cycle of the ticket, starting from Ticket’s import until current status is described in the History tab.

Go to Ticket Details → HISTORY

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