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Quick Start
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- What is Fieldcode?
- Definitions
- What are tickets, projects and workflows?
- How to log in to Fieldcode
- What is the Fieldcode Support Panel?
- What are components?
- What are views?
- Ticket statuses and their meaning
- Ticket colors and their meaning
- Map symbols and their meaning
- Frequently Asked Questions
- Setting up Fieldcode
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Release Notes
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Short Overview
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Fieldcode Work Place
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- How to schedule tickets
- How to search for tickets
- How to expert-search for tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to show tickets on Map
- How to use the Clipboard
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer in the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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- How to use the Interaction buttons
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to use the Workflow buttons
- How to use the Ticket info button
- How to use the Email button
- How to use the Comment button
- How to schedule tickets
- How to use the Remove Pending button
- How to cancel a ticket
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Fieldcode Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions in the overview
- How to setup custom Automated Actions
- How to setup pre-configured Automated Actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
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- Articles coming soon
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Fieldcode Mobile App
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Fieldcode Customer Portal
What is the History tab?
The whole life cycle of the ticket, starting from the Ticket’s import until the current status is described in the History tab.
Inside the Fieldcode work place go to Ticket Details → HISTORY

Definitions
Field | Explanation |
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Timelog | Displays technical information related to status and timestamps of the ticket |
Calllog | Displays information related to unsuccessful attempts to contact end user |
Ticket info | Displays eg. information added via COMS button |
LSDT Updates | If LSDT details were changed, updates will be visible |
Maillog | Shows technical information related to status and timestamps of the ticket |
How to search for history entries
You can search for particular history entries by entering a keyword inside the search box.

How to filter for particular history entries
You can filter for one or more history enter types by selecting the desired filter or filters.
Currently, history entries are categorized by: Ticket history, Ticket Info, MailLogs, LSDT Updates, Time logs, and call logs.

How to expand all or particular history entries
You can expand all or particular history entries to find out more about particular history entries.
If you want to expand all history entries at once, click the Expand logs button in the top-right.
If you want to expand one particular history entry, simply expand the entry by clicking the expand arrow of an entry.
