Welcome to the Fieldcode Manual

Tip: Start typing in the input box for immediate search results.

Last updated:

Definitions

Copy the URL link to this section to share

Timelog: Shows technical information related to status and timestamps of ticket.

Calllog: Displays information related to unsuccessful attempts to contact end user.

Ticket info: Shows eg. information added via COMS button.

LSDT updates: If LSDT details were changed, updates will be visible.

Maillog: Shows the history of mail communication.

History tab

Copy the URL link to this section to share

The whole life cycle of the ticket, starting from Ticket’s import until current status is described in the History tab.

Go to Ticket Details → HISTORY

Was this article helpful?
How can we improve this article?
Please submit the reason for your vote so that we can improve the article.
Previous Attachments
Next Intervention
Table of Contents