Fieldcode Manual
Tip: You can use filters for better results
-
Latest News
-
Quick Start
-
Work Place
-
-
- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to use the Ticket Clipboard tab
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to/from partners
- How to manage parts
- How to show tickets on Map
- How to open tickets in a new tab
- How to use container tickets
-
-
- How to use the Optimizer
- How to schedule tickets
- How to publish/unpublish tickets
- How to lock/unlock tickets
- How to lock/unlock engineers
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
-
-
-
- How to manage parts
- How to assign/unassign tickets to/from partners
- How to use the Interaction buttons
- How to use the Workflow buttons
- How to use communications
- How to schedule tickets
- How to edit ticket details
- How to cancel a ticket
- How to use the Remove Pending button
- How to report a ticket
- How to create intervention infos
- How to create intervention reports
- How to cancel an appointment
- How to clone tickets
- How to edit private notes
- How to add & remove skills
-
Admin Panel
-
- How to connect with ServiceNow
- How to create test tickets
- What are aliases?
- What does workflow mean?
- What are appearances in context of workflows?
- What are buttons in context of workflows?
- What are automations in context of workflows?
- What are guides in context of workflows?
- What are actions in context of workflows?
-
- What is the Process menu?
- What does workflow mean?
- What are appearances in context of workflows?
- What are buttons in context of workflows?
- What are automations in context of workflows?
- What are guides in context of workflows?
- What are actions in context of workflows?
- How to create & edit projects
- How to create & edit custom forms
- How to create & edit lists
- How to customize the Customer Portal
- How to create & edit automated actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to repair tickets with Ticket Workflow Monitoring
-
Fieldcode FMA app
-
- Fieldcode FMA app
- How to download the Fieldcode FMA app
- How to login
- How to configure multiple accounts
- How to enable/disable notifications
- How to change the theme
- How to log work times
- How to synchronize tickets
- How to navigate to appointments
- How to log drive times & drive breaks
- How to inform dispatchers
- How to view archived appointments
-
-
Customer Portal
Last updated:April 29, 2024
What are Guides?
Copy the URL link to this section to share
A guide triggers a node to move after a certain duration. The duration can be fixed or calculated.
Guide types
Copy the URL link to this section to share
Guide icon | Guide type | Description |
---|---|---|
GUIDE_EVENT | - This guide gives you the option to move a ticket - This guide equires a destination path - Use cases for this Guide: Similar to the use cases of monitored fields - Examples: Scheduling, Publishing, Reporting |
|
GUIDE_CLIPBOARD | This guide is listening for the ticket moved or removed from the ticket clipboard. | |
GUIDE_TIME | - This guide requires a destination path - You need to set a time range to wait until moving the ticket to destination for this guide |
|
GUIDE_LOCATION | Stay tuned, as we are still collecting infos about this guide! | |
GUIDE_CONTEXT | - You can't report your ticket on the FMA workflow, if your item is not on the specific node - This guide acts like a flag |
|
GUIDE_INTERFACE_FORM | - This guide is used to operate with interface forms - This guide is only useful if you use the Enterprise feature "Interface forms" |
Examples
Copy the URL link to this section to share
- Now + an offset of one day
- LSDT – 20%
- Appointment – 60 Min
- Engineer arrives at customer (FMA)
- Engineer average arrival time to destination = 10 min (FMA)
Detailed examples
Copy the URL link to this section to share
In preparation!
Was this topic helpful?
0 out of 5 stars
5 Stars | 0% | |
4 Stars | 0% | |
3 Stars | 0% | |
2 Stars | 0% | |
1 Stars | 0% |
5
Navigation