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Quick Start
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Release Notes
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Short Overview
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Work place
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- What is the Ticket Pool?
- Ticket Pool Walkthrough
- How to use the Clipboard tab
- How to use the Ticket info tab
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- What can be done in the Ticket Pool?
- How to search for tickets
- How to link & unlink components together
- How to filter for tickets
- How to fine-search for tickets
- How to download ticket data as an .xls sheet
- How to copy filters / queries for colleagues
- How to email filters / queries to colleagues
- How to customize the Ticket Pool
- How to interact with tickets
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Admin panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions Walkthrough
- How to setup Custom Automated Actions
- How to setup preconfigured Automated Actions
- How to create & edit Conditions
- How to create & edit Indications
- How to setup Email templates
- How to create & edit the ticket duration
- How to setup Custom fields
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Mobile App
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Live Tracking
Views editor
The Views editor allows you to edit views. Views help you to organize your personal workflows: You can design different views for each of your displays or create views to flip to in certain use cases. Whatever you decide, you can customize your experience and work place components and their interactions across Single or Multi-Screen displays based on your needs. Every user of work place can currently create and edit views.
Click the Views editor in the sidebar.
Create view
- Click on View editor to reveal Create new view.
- Click on Create new view.
- Click on ADD COMPONENT to select an element that is later going to be added to the view.
- Select the component you want to add. You can choose one of the five existing ones:
Map, Ticket Pool, Timeline, Ticket Details, Analytics, Asset Management - Drag the selected element to the target place and adjust the size to your needs.
You have three options now:
– You can either add more components by clicking ADD COMPONENT.
– You can delete the component by clicking on X inside the component.
– You can save the view by entering a name and clicking SAVE VIEW. - Click on Save. Once saved, then new view will be displayed and also appear in the Views drop down list for your personal usage.

Edit view
- Click on View editor to reveal the options.
- Click on Edit current view.
- Click on ADD COMPONENT to select an element that is later going to be added to the view.
- Select the component you want to add. You can choose one of the five existing ones:
Map, Ticket Pool, Timeline, Ticket Details, Analytics, Asset Management - Drag the selected element to the target place and adjust the size to your needs.
You have three options now:
– You can either add more components by clicking on ADD COMPONENT.
– You can delete the component by clicking on X inside a component.
– You can save the view by entering a name and clicking SAVE VIEW. - Click on Save. Once saved, the new view will be displayed and also appear in the Views drop down list for your personal usage.
Edit views for Multi-Screen
You are able to configure views for more monitors if you want to improve usability. For example you could name and label a view with Screen 1 and the other one with Screen 2 or even Screen 3 and Screen 4. For making this work you must log in to work place in another instance and select the other view. As described above in Default Views you can for example setup Dispatch view – Screen 1 and Dispatch view – Screen 2 on two monitors.