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The Remove Pending button removes the ticket from the Clipboard. If you want to remove your ticket from the pending stage in the clipboard, click this button.

  1. If a ticket is in the pending status the button will be visible in the Ticket Details Workflow button row.
  2. Click on the Remove Pending button to free the ticket from the clipboard.

You can add tickets to the clipboard by clicking on the Move to Clipboard button in the context menu of a ticket in the Ticket Pool. Usually, you would do this in case you couldn’t reach the ticket requestor or in case a callback is required.

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