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Latest News
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Quick Start
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Work Place
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- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage parts
- How to show tickets on Map
- How to use the ticket clipboard
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer from the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to lock/unlock engineers
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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- How to manage parts
- How to assign/unassign tickets to partners
- How to use the Interaction buttons
- How to use the Workflow buttons
- How to use communications
- How to schedule tickets
- How to edit ticket details
- How to cancel a ticket
- How to use the Remove Pending button
- How to report a ticket
- How to create intervention infos
- How to create intervention reports
- How to cancel an appointment
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Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- How to create & edit automated actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
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FMA
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- Fieldcode App (FMA)
- How to download the Fieldcode App
- How to login to Fieldcode
- How to configure multiple accounts
- How to enable/disable notifications
- How to change the theme
- How to log work times
- How to synchronize tickets
- How to navigate to appointments
- How to log drive times & drive breaks
- How to inform dispatchers
- How to view archived appointments
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FMA 1
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Customer Portal
Upcoming Features
This site features Upcoming Features* that we plan to release in the future.
Note: The final terminology of here listed features may change with release.
Improved container ticket planning for multi-day tickets
We want to further improve the handling of container tickets.
Once this feature is released, it will be even easier to schedule multiple days.
Introducing inline skill editing
Editing skills will get easier than ever before.
Automatically convert links to clickable links in fields including custom fields
Preview of forms (Test Form Setup)
Ability to handle multiple object types in one form
Currently, custom forms do not have access to all objects which may block you from splitting big forms into smaller ones.
Once this feature is released, you will be able to add multiple entityTypes (objectTypes) per form.
"Quicklaunch form" - Forms showing up automatically with button press
Introducing optimizing restart behavior and fact change handling
We are constantly making the optimizer smarter.
Introducing a better auto-dispatch experience
Currently, the Ticket Pool is disabled if automated dispatching is enabled. This hinders dispatchers from taking special care of tickets.
We are therefore working on finding a way to enable the Ticket Pool in a smart way that doesn't collide with optimization.
Introducing dynamic lists for multiple purposes (eg. site lists)
With dynamic lists, Fieldcode will just create a lot of new possibilities for decision-makers to taking the best decisions in determining workflow paths, automatically setting customer addresses, etc. Based on those dynamic lists, certain actions could trigger - eg. evaluating ticket values against list values etc. pp. What are some concrete feature goals we have in mind with dynamic lists?
Introducing area definition with two new modes
We plan to introduce different modes for configuring dispatch areas in a new way and smarter manner. By differentiating between two modes it will be way more intuitive to define areas. We will introduce a new "map-based" mode (final name pending) and a new "field-based" mode (final name pending).
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