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Quick Start
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Latest News
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Fieldcode Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions in the overview
- How to setup custom Automated Actions
- How to setup pre-configured Automated Actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
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Fieldcode Work Place
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- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to show tickets on Map
- How to use the ticket clipboard
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer in the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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Fieldcode Mobile App
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Fieldcode Customer Portal
Upcoming Features
- Below are some of the new Upcoming Features* that we plan to release at some point in the future.
*Please keep in mind that the final design and terminology may vary and change upon final release.
Optimizer / Scheduling Assistant : SLA Profiles to be considered
Currently, SLA profiles play out their benefits inside the Customer Portal, by giving end users appointment booking windows that align with configured SLA profiles (if configured so). We want to extend the SLA Profile functionality to the Optimizer and the Scheduling Assistant. What would that mean?
Introducing project-specific SMTP server configuration and mail sending
Currently, only one tenant-wide SMTP server can be configured in Fieldcode to send emails. We will extend in a way that the tenant-wide SMTP server (default) will stay but can be overridden by project-related individual SMTP server configurations. What will be the benefits?
Cooperation Partners
We will soon introduce the possibility of a new cooperation partner type. Cooperation Partners are a group of partner engineers or partner dispatchers that cooperate with dispatch groups or engineers in fulfilling service with a separate Fieldcode Account.
Skill mapping for Cooperation Partners
You will be able to easily map skills between the cooperation partner and sub-cooperation partner so they can be adequately utilized inside the system.