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Upcoming Features
- Below are some of the new Upcoming Features* that we plan to release at some point in the future.
*Please keep in mind that the final design and terminology may vary and change upon final release.
Optimizer / Scheduling Assistant : SLA Profiles to be considered
Currently, SLA profiles play out their benefits inside the Customer Portal, by giving end users appointment booking windows that align with configured SLA profiles (if configured so). We want to extend the SLA Profile functionality to the Optimizer and the Scheduling Assistant. What would that mean?
Introducing project-specific SMTP server configuration and mail sending
Currently, only one tenant-wide SMTP server can be configured in Fieldcode to send emails. We will extend in a way that the tenant-wide SMTP server (default) will stay but can be overridden by project-related individual SMTP server configurations. What will be the benefits?
Cooperation Partners
We will soon introduce the possibility of a new cooperation partner type. Cooperation Partners are a group of partner engineers or partner dispatchers that cooperate with dispatch groups or engineers in fulfilling service with a separate Fieldcode Account.
Skill mapping for Cooperation Partners
You will be able to easily map skills between the cooperation partner and sub-cooperation partner so they can be adequately utilized inside the system.
