Welcome to the Fieldcode Manual
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Quick Start
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- What is Fieldcode?
- Definitions
- What are tickets, projects and workflows?
- How to log in to Fieldcode
- What is the Fieldcode Support Panel?
- What are components?
- What are views?
- Ticket statuses and their meaning
- Ticket colors and their meaning
- Map symbols and their meaning
- Frequently Asked Questions
- Setting up Fieldcode
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Release Notes
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Short Overview
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Fieldcode Work Place
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- How to schedule tickets
- How to search for tickets
- How to expert-search for tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to show tickets on Map
- How to use the Clipboard
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer in the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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- How to use the Interaction buttons
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to use the Workflow buttons
- How to use the Ticket info button
- How to use the Email button
- How to use the Comment button
- How to schedule tickets
- How to use the Remove Pending button
- How to cancel a ticket
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Fieldcode Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions in the overview
- How to setup custom Automated Actions
- How to setup pre-configured Automated Actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
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- Articles coming soon
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Fieldcode Mobile App
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Fieldcode Customer Portal
Last updated:
What is the typical engineer/technician routine?
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When you resolve tickets on the field you usually will follow some kind of routine.
We would like to briefly introduce you to a quick routine of how we think you get the most out of our Fieldcode Mobile App to help you with your daily work.
- Usually, the first thing before you start your working day is open the Fieldcode Mobile Application.
- You see your tickets for the day at a glance in Home.
- You decide on a ticket to work on, usually, the tickets are already sorted for your day.
- You tap on the ticket to check the details of the job.
- You maybe ask yourself if you need spare parts for the day, that you need to pick up first.
- (Optional) In this case, you would first drive to the location to pick up the parts needed for the job.
- You will start the job by first driving to the location, tapping DRIVE inside a ticket to start your work, and letting end-users and dispatchers know that you are on your way.
- (Optional) You can select if you want to use the navigation. Usually, you should, as Google Maps or Apple Maps is a good partner for your jobs.
- (Optional) Depending on your workflow you are supposed to call your end-user and announce to him that you are arriving.
Simply use the Call button in this case, where the number of your end-user should appear. - You will reach your location, you may want to tap the I reached the location button.
- (Optional) You might also want to take a break sometimes to stop the tracking simply tap the Pause button in this case.
- You are at the location, you tap Start.
- You fix the actual problem in the service field.
- You tap Finish after finishing your job on the field.
- When prompted if you want to finish the appointment, you may tap Yes.
- You report your ticket, so everybody else knows you did a great job.
- Your ticket is finished! Everybody should be happy at this point: The customer, the dispatcher, and hopefully also your company with your well-done job.
- (Not optional) You return your used parts to be a sustainable, efficient, and kind person.
Login to the Fieldcode Mobile App

Home Screen -> Driving to customer

Ticket Details -> Working on the ticket -> Report

Finishing the ticket

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