Welcome to the Fieldcode Manual
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Quick Start
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Latest News
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Fieldcode Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions in the overview
- How to setup custom Automated Actions
- How to setup pre-configured Automated Actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
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Fieldcode Work Place
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- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to show tickets on Map
- How to use the ticket clipboard
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer in the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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Fieldcode Mobile App
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Fieldcode Customer Portal
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How to create tickets from the sidebar
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It is possible to create new tickets directly in the Fieldcode Work Place. The ticket creation form can be customized per project requirements.
To create a new ticket, proceed as follows:
- Inside the Fieldcode Work Place go to the sidebar and click on the Create ticket button.
- Select a project to which the ticket should be assigned.
Quick tips
- You are also able to search for certain projects by using the search bar at the top of the expanded project menu.
- This is for example helpful if your company has a lot of projects going on.
- Your mileage of what fields you see inside the ticket creation form may vary - the reason behind these are custom fields.
- Fields marked with an asterisk are mandatory to be filled, otherwise, the ticket cannot be created! Mandatory fields ensure that tickets have enough relevant data inside them, so they can be processed inside the system properly. However - mandatory fields may also come in as helpful if your company uses custom fields, as the company itself can decide what input data is relevant to them.

1. Contact form
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- (Optional) Enter the company name.
- (Optional) Enter the first name of the ticket requestor/contact person.
- Enter the last name of the ticket requestor/contact person.
- (Optional) Enter the primary phone number of the ticket requestor/contact person.
- (Optional) Enter the mobile phone number of the ticket requestor/contact person.
- (Optional) Enter the primary email address of the ticket requestor/contact person.

2. Location form
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- Enter the street name of the affected person.
- (Optional) Enter the street number of the affected person.
- (Optional) Enter some additional address info, eg. which floor, door, etc.
- (Optional) Enter the ZIP code.
- Enter the city.
- Select the country of the affected person from the drop-down.

3. Device form
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- (Optional) Enter the device type of the problematic/affected device.
- (Optional) Enter the model of the problematic/affected device.
- (Optional) Enter the asset tag of the problematic/affected device.
- (Optional) Enter the serial number of the problematic/affected device.

4. Delivery form
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- (Optional) Enter a Call Number External for the ticket.
- (Optional) Add a short description of the ticket problem.
- Add a description of the ticket problem. Be as precise as possible and follow company standards.
- Pick an initial LSDT date inside the calendar. The initial LSDT is the first Latest Service Delivery date that is configured for the ticket (can be edited later).
Initial LSDT = Earliest Service Delivery date and time - Pick an initial LSDT time inside the calendar. The initial LSDT is the first Latest Service Delivery time that is configured for the ticket (can be edited later).
Initial LSDT = Earliest Service Delivery date and time - Select a ticket category for the ticket.
- Click Save. The ticket will appear in the Ticket Pool shortly.
- (Optional) Click Save & Create New to quickly create a new ticket without the need of opening the sidebar again.
- (Optional) You can click Cancel to abort the ticket creation. Entered ticket details will be lost if you click on Cancel.

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