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Latest News
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Quick Start
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Work Place
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- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to use the Ticket Clipboard tab
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to/from partners
- How to manage parts
- How to show tickets on Map
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer
- How to schedule tickets
- How to publish/unpublish tickets
- How to lock/unlock tickets
- How to lock/unlock engineers
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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- How to manage parts
- How to assign/unassign tickets to/from partners
- How to use the Interaction buttons
- How to use the Workflow buttons
- How to use communications
- How to schedule tickets
- How to edit ticket details
- How to cancel a ticket
- How to use the Remove Pending button
- How to report a ticket
- How to create intervention infos
- How to create intervention reports
- How to cancel an appointment
- How to clone tickets
- How to edit private notes
- How to add & remove skills
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Admin Panel
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- How to connect with ServiceNow
- How to create test tickets
- What are aliases?
- What does workflow mean?
- What are appearances in context of workflows?
- What are buttons in context of workflows?
- What are automations in context of workflows?
- What are guides in context of workflows?
- What are actions in context of workflows?
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- What is the Process menu?
- What does workflow mean?
- What are appearances in context of workflows?
- What are buttons in context of workflows?
- What are automations in context of workflows?
- What are guides in context of workflows?
- What are actions in context of workflows?
- How to create & edit projects
- How to create & edit custom forms
- How to create & edit lists
- How to customize the Customer Portal
- How to create & edit automated actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to repair tickets with Ticket Workflow Monitoring
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Fieldcode FMA app
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- Fieldcode FMA app
- How to download the Fieldcode FMA app
- How to login
- How to configure multiple accounts
- How to enable/disable notifications
- How to change the theme
- How to log work times
- How to synchronize tickets
- How to navigate to appointments
- How to log drive times & drive breaks
- How to inform dispatchers
- How to view archived appointments
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Customer Portal
How to log work times
The FMA gives you the possibility to log your work start, work end, and breaks in an easy way. Within the My Day menu you can start your day, log breaks (for example, travel breaks, lunch breaks, etc.) and end your working day. Depending on your company’s preferences, these logs are forwarded to your company and might be further processed.
How to begin your work day
You can track your start of work within the app to signal to your company that you have started your work day today.
- From the Home screen tap on the My day button.
- Tap on the Start Workday button.
- The App will start to track the Work time for you.
To stop the timer you can either log breaks or end your work day.
How to end your work day
You can track your work completion within the app to signal to your company that you have finished your work day.
- From the Home screen menu tap on the My day button.
- Tap on the End workday button.
- The App will end to track the last tracked working time.
How to log breaks
You can track your break time within the app to signal to your company that you are pausing your work time tracking for a break.
You can enter breaks via the My Day menu.
- Please do not enter working time breaks via the Appointment menu.
- Driving breaks do not count as working breaks and are not tracked inside My Day.
- From the Home screen tap on the My day button.
- Tap on the Pause button.
The pause timer will start to continue. - After you finish your break you can tap on the Resume button.
The pause timer will stop to continue.
The work time timer will continue.
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