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Quick Start
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Work Place
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- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage parts
- How to show tickets on Map
- How to use the ticket clipboard
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer from the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to lock/unlock engineers
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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- How to manage parts
- How to assign/unassign tickets to partners
- How to use the Interaction buttons
- How to use the Workflow buttons
- How to use communications
- How to schedule tickets
- How to edit ticket details
- How to cancel a ticket
- How to use the Remove Pending button
- How to report a ticket
- How to create intervention infos
- How to create intervention reports
- How to cancel an appointment
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Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- How to create & edit automated actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
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FMA
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- Fieldcode App (FMA)
- How to download the Fieldcode App
- How to login to Fieldcode
- How to configure multiple accounts
- How to enable/disable notifications
- How to change the theme
- How to log work times
- How to synchronize tickets
- How to navigate to appointments
- How to log drive times & drive breaks
- How to inform dispatchers
- How to view archived appointments
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FMA 1
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Customer Portal
How to log work times
The Fieldcode Mobile App 2 gives you the possibility to log your work start, work end, and breaks in an easy way. Within the My Day menu you can start your day, log breaks (for example, travel breaks, lunch breaks, etc.) and end your working day. Depending on your company’s preferences, these logs are forwarded to your company and might be further processed.
How to begin your work day
You can track your start of work within the app to signal to your company that you have started your work day today.
- From the Home screen tap on the My day button.
- Tap on the Start Workday button.
- The App will start to track the Work time for you.
To stop the timer you can either log breaks or end your work day.

How to end your work day
You can track your work completion within the app to signal to your company that you have finished your work day.
- From the Home screen menu tap on the My day button.
- Tap on the End workday button.
- The App will end to track the last tracked working time.

How to log breaks
You can track your break time within the app to signal to your company that you are pausing your work time tracking for a break.
You can enter breaks via the My Day menu.
Please do not enter working time breaks via the Appointment menu. Travel breaks do not count as working breaks and are treated differently and are not tracked inside My Day.
- From the Home screen tap on the My day button.
- Tap on the Pause button.
The pause timer will start to continue. - After you finish your break you can tap on Resume button.
The pause timer will stop to continue.
The work time timer will continue.

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