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Quick Start
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Release Notes
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Additional Knowledge
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Work place
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- What is the Ticket Pool?
- Ticket Pool Walkthrough
- How to use the Clipboard tab
- How to use the Ticket info tab
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- What can be done in the Ticket Pool?
- How to search for tickets
- How to link & unlink components together
- How to filter for tickets
- How to fine-search for tickets
- How to download ticket data as an .xls sheet
- How to copy filters / queries for colleagues
- How to email filters / queries to colleagues
- How to customize the Ticket Pool
- How to interact with tickets
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Admin panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions Walkthrough
- How to setup Custom Automated Actions
- How to setup preconfigured Automated Actions
- How to create & edit Conditions
- How to create & edit Indications
- How to setup Email templates
- How to create & edit the ticket duration
- How to setup Custom fields
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Mobile App
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Live Tracking
Attachments tab
The Attachments tab displays attached files to the ticket. You can add files, download ticket attachments and / or create notes in this tab.
Go to Ticket Details → ATTACHMENTS
Add file
Files can be added to a ticket by clicking add files in the Attachments tab of the Ticket Details. This is useful for providing work orders and other important notes for a ticket. The add file option is especially useful, because it supports any file type.

Go to Ticket Details → ATTACHMENTS → ADD FILE
The explorer should open and you can select the file from your computer.
Download ticket attachments
Files can be downloaded by clicking the Download button after selecting and ticking a file. It may come handy when you want to check on a file like eg. a work order.
Go to Ticket Details → ATTACHMENTS → CHECK A FILE → CLICK DOWNLOAD

You can also download multiple files at once by simply selecting multiple ones or tick the box left to File name to select all files.

Create Note
Notes can be added to a ticket by clicking Create Note in the Ticket Details. Notes are especially useful for leaving a message for engineers (eg. location specific information like floor or room numbers). Once clicked it is possible to enter the title of note and body message.
Go to Ticket Details → ATTACHMENTS → CREATE NOTE


Once clicked it is possible to enter the title (1) of note and body message (2). Once you entered the note, click ADD (3).
The type of notes are set as public by default, therefore in order to make it private the toggle has to be switched to the right.
It is a good practice to click refresh button before checking any notes, as it will show you new notes that have been added by other dispatcher on-the-fly.