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The Attachments tab displays attached files to the ticket. You can add files, download ticket attachments and / or create notes in this tab.

Go to Ticket Details → ATTACHMENTS

Files can be added to a ticket by clicking add files in the Attachments tab of the Ticket Details. This is useful for providing work orders and other important notes for a ticket. The add file option is especially useful, because it supports any file type.

Go to Ticket Details → ATTACHMENTS → ADD FILE

The explorer should open and you can select the file from your computer.

Files can be downloaded by clicking the Download button after selecting and ticking a file. It may come handy when you want to check on a file like eg. a work order.

Go to Ticket Details → ATTACHMENTS → CHECK A FILE → CLICK DOWNLOAD

You can also download multiple files at once by simply selecting multiple ones or tick the box left to File name to select all files.

Notes can be added to a ticket by clicking Create Note in the Ticket Details. Notes are especially useful for leaving a message for engineers (eg. location specific information like floor or room numbers). Once clicked it is possible to enter the title of note and body message.

Go to Ticket Details → ATTACHMENTS → CREATE NOTE

Once clicked it is possible to enter the title (1) of note and body message (2). Once you entered the note, click ADD (3).

Good to know

The type of notes are set as public by default, therefore in order to make it private the toggle has to be switched to the right.
It is a good practice to click refresh button before checking any notes, as it will show you new notes that have been added by other dispatcher on-the-fly.

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