Tip: You can use filters for better results
About the Attachments tab
The Attachments tab displays attached files to the ticket. You can add files, download ticket attachments, and/or create notes in this tab.
Inside the Work place go to Ticket Details and move to the Attachments tab.
Sorting attachments
You can sort attachments by clicking the on up/down arrow of a column header.
Adding attachments
Files can be added to a ticket by clicking add files in the Attachments tab of the Ticket Details. This is useful for providing work orders and other important notes for a ticket. The add file option is especially useful because it supports any file type.
- Inside the Work place go to the Ticket Details.
- Click on the Attachments tab.
- Click on Add file button.
- The file explorer will open and you will be able to select a file.
Downloading ticket attachments
Files can be downloaded by clicking the Download button after selecting and ticking a file. It may come in handy when you want to check on a file eg. a work order.
- Inside the Work place go to Ticket Details
- Click on the Attachments tab
- Check the file you want to download.
- Click the Download button.
You can also download multiple files at once by simply selecting multiple ones or ticking the box left to the File name to automatically select all files.
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You can select all files at once by checking the check box next to the File Name header.
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You can individually select files that should be downloaded.
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The Add file button allows you to add new files to the ticket.
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The Download button allows you to download selected ticket attachment files.
Renaming attachments
You have the option to rename attachments at any time.
- Inside the Work place go to the Ticket Details.
- Click on the Attachments tab.
- Check the item that should be renamed.
- Click the rename button in the matching row.
- Rename your attachment.
- Confirm the rename confirmation prompt.
Deleting attachments
You have the option to delete attachments at any time.
- Inside the Work place go to the Ticket Details.
- Click on the Attachments tab.
- Check the item that should be deleted.
- Click the trash button in the matching row.
- Confirm the deletion prompt.
Enterprise: Attachments tab in the X-Details
The attachments tab part is by default included inside X-Details component and includes the same attachment functionality as in the Ticket Details..
Tags can be displayed in the Attachment tab in the default Ticket Details, but as well inside the X-Details component if you are crafting your own objects.
If you are using Enterprise, you also have the option to tag attachments in the Forms designer. The Tags column in the X-Details is able to display these tags:
