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What is the Attachments tab?
The Attachments tab displays attached files to the ticket. You can add files, download ticket attachments, and/or create notes in this tab.
Inside the Fieldcode work place go to Ticket Details → ATTACHMENTS
How to add files
Files can be added to a ticket by clicking add files in the Attachments tab of the Ticket Details. This is useful for providing work orders and other important notes for a ticket. The add file option is especially useful because it supports any file type.
Inside the Fieldcode work place go to Ticket Details → ATTACHMENTS → ADD FILE
The explorer will open and you will be able to select a file from your computer.
How to download ticket attachments
Files can be downloaded by clicking the Download button after selecting and ticking a file. It may come in handy when you want to check on a file eg. a work order.
Inside the Fieldcode work place go to Ticket Details → ATTACHMENTS → CHECK A FILE → CLICK DOWNLOAD
You can also download multiple files at once by simply selecting multiple ones or ticking the box left to the File name to select all files.
How to create notes
Notes can be added to a ticket by clicking Create Note in the Ticket Details. Notes are especially useful for leaving a message for engineers (eg. location-specific information like floor or room numbers). Once clicked it is possible to enter the title of the note and the body message.
Inside the Fieldcode work place go to Ticket Details → ATTACHMENTS → CREATE NOTE
- Enter the title of the note.
- Enter the message of the note in the body field.
- Click on ADD to add the note.
- With the refresh button, you can check for new notes.
- With the trash button, you can delete the current notes.
- With the edit button, you can edit notes.