Tip: Start typing in the input box for immediate search results.
-
Quick Start
-
- What is Fieldcode?
- Definitions
- What are tickets, projects and workflows?
- How to log in to Fieldcode
- What is the Fieldcode Support Panel?
- What are components?
- What are views?
- Ticket statuses and their meaning
- Ticket colors and their meaning
- Map symbols and their meaning
- Frequently Asked Questions
- Setting up Fieldcode
-
-
Release Notes
-
Short Overview
-
Fieldcode Work Place
-
-
- How to schedule tickets
- How to search for tickets
- How to expert-search for tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to show tickets on Map
- How to use the Clipboard
- How to open tickets in a new tab
- How to use container tickets
-
-
- How to use the Optimizer in the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
-
-
-
- How to use the Interaction buttons
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to use the Workflow buttons
- How to use the Ticket info button
- How to use the Email button
- How to use the Comment button
- How to schedule tickets
- How to use the Remove Pending button
- How to cancel a ticket
-
Fieldcode Admin Panel
-
- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions in the overview
- How to setup custom Automated Actions
- How to setup pre-configured Automated Actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
-
- Articles coming soon
-
Fieldcode Mobile App
-
Fieldcode Customer Portal
What is the Attachments tab?
The Attachments tab displays attached files to the ticket. You can add files, download ticket attachments, and/or create notes in this tab.
Inside the Fieldcode work place go to Ticket Details → ATTACHMENTS
How to add files
Files can be added to a ticket by clicking add files in the Attachments tab of the Ticket Details. This is useful for providing work orders and other important notes for a ticket. The add file option is especially useful because it supports any file type.

Inside the Fieldcode work place go to Ticket Details → ATTACHMENTS → ADD FILE
The explorer will open and you will be able to select a file from your computer.
How to download ticket attachments
Files can be downloaded by clicking the Download button after selecting and ticking a file. It may come in handy when you want to check on a file eg. a work order.
Inside the Fieldcode work place go to Ticket Details → ATTACHMENTS → CHECK A FILE → CLICK DOWNLOAD

You can also download multiple files at once by simply selecting multiple ones or ticking the box left to the File name to select all files.

How to create notes
Notes can be added to a ticket by clicking Create Note in the Ticket Details. Notes are especially useful for leaving a message for engineers (eg. location-specific information like floor or room numbers). Once clicked it is possible to enter the title of the note and the body message.
Inside the Fieldcode work place go to Ticket Details → ATTACHMENTS → CREATE NOTE


- Enter the title of the note.
- Enter the message of the note in the body field.
- Click on ADD to add the note.

- With the refresh button, you can check for new notes.
- With the trash button, you can delete the current notes.
- With the edit button, you can edit notes.