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On the dispatch configuration tab you can set options that affect ticket dispatch. In this menu you create and edit your Dispatch groups you later want to use in work place, add and edit skills of engineers, add and edit PUDO locations, setup the ticket scoring, which makes the Optimizer work more adjusted to your needs and setup the Optimizer itself.

Expand the menu by clicking the expand arrow in the Navigation  OR click directly on the Dispatch symbol to reveal all options of Dispatch configuration.

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Next How to create & edit Dispatch groups
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