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The Device tab displays the technical details (context-sensitive) of the item. The device tab provides technical details of affected items such as type, model, serial number, asset tag, supplier, mac address, whether an item is in warranty or not, etc.

Learn about the meaning of the Swap device and Replace Device section and the meaning of the Device details in the below table and explanation.

Inside the Fieldcode work place to the Ticket Details → DEVICE

FieldDescription
CategoryDisplays the category of the fix
TypeDisplays the type of the device
ModelDisplays the model name of the device
Asset TagDisplays the asset tag of the device
SerialDisplays the serial number of the device
Mac AddressDisplays the Mac Address of the device
OSDisplays the operating system that is installed on the device
SupplierDisplays the supplier of the device
Host NameDisplays the Host Name
Product LineDisplays the Product Line the device belongs to
Warranty TypeDisplays the type of warranty
In WarrantyDisplays if the device is in warranty or not
NoteRoom for additional notes

The Swap Device and/or Replace Device sections appear as separate sections depending on the project and if applicable. They consist of the elements described in the table above.

The Swap Device and/or Replace Device sections appear as separate sections depending on the project and if applicable. They consist of the elements described in the table above.

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