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Quick Start
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Work Place
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- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to use the Ticket Clipboard tab
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to/from partners
- How to manage parts
- How to show tickets on Map
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer
- How to schedule tickets
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- How to lock/unlock tickets
- How to lock/unlock engineers
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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- How to manage parts
- How to assign/unassign tickets to/from partners
- How to use the Interaction buttons
- How to use the Workflow buttons
- How to use communications
- How to schedule tickets
- How to edit ticket details
- How to cancel a ticket
- How to use the Remove Pending button
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- How to create intervention infos
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Admin Panel
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- How to connect with ServiceNow
- How to create test tickets
- What are aliases?
- What does workflow mean?
- What are appearances in context of workflows?
- What are buttons in context of workflows?
- What are automations in context of workflows?
- What are guides in context of workflows?
- What are actions in context of workflows?
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- What is the Process menu?
- What does workflow mean?
- What are appearances in context of workflows?
- What are buttons in context of workflows?
- What are automations in context of workflows?
- What are guides in context of workflows?
- What are actions in context of workflows?
- How to create & edit projects
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- How to customize the Customer Portal
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- How to create & edit value sets
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- How to repair tickets with Ticket Workflow Monitoring
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Fieldcode FMA app
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- Fieldcode FMA app
- How to download the Fieldcode FMA app
- How to login
- How to configure multiple accounts
- How to enable/disable notifications
- How to change the theme
- How to log work times
- How to synchronize tickets
- How to navigate to appointments
- How to log drive times & drive breaks
- How to inform dispatchers
- How to view archived appointments
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Customer Portal
What is the Device tab?
The Device tab is not available for every industry. The availability of the tab depends on the industry you specified during registration.
The Device tab displays the technical details (context-sensitive) of the item. The device tab provides technical details of affected items such as type, model, serial number, asset tag, supplier, mac address, whether an item is in warranty or not, etc.
Inside the Fieldcode Work Place to the Ticket Details → DEVICE
Learn about the meaning of the Swap device and Replace Device section and the meaning of the Device details in the below table and explanation.
Device tab definitions
Field | Description |
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Category | Displays the category of the fix |
Type | Displays the type of the device |
Model | Displays the model name of the device |
Asset Tag | Displays the asset tag of the device |
Serial | Displays the serial number of the device |
Mac Address | Displays the Mac Address of the device |
OS | Displays the operating system that is installed on the device |
Supplier | Displays the supplier of the device |
Host Name | Displays the Host Name |
Product Line | Displays the Product Line the device belongs to |
Warranty Type | Displays the type of warranty |
In Warranty | Displays if the device is in warranty or not |
Note | Room for additional notes |
Swap device (context-sensitive)
A swap takes place when the current original device is meanwhile being fixed.
The Swap Device and/or Replace Device sections appear as separate sections depending on the project and if applicable. They consist of the elements described in the table above.
Replace device (context-sensitive)
A replacement is usually considered in the case that a device is so broken that it can't be fixed with spare parts anymore.
The Swap Device and/or Replace Device sections appear as separate sections depending on the project and if applicable. They consist of the elements described in the table above.
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