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Category: Displays the category of the fix

Type: Displays the type of the device

Model: Displays the model name of the device

Asset Tag: Displays the asset tag of the device

Serial: Displays the serial number of the device

Mac Address: Displays the Mac Address of the device

OS: Displays the operating system that is installed on the device

Supplier: Displays the supplier of the device

Host Name: Displays the Host Name

Product Line: Displays the Product Line the device belongs to

Warranty Type: Indicates the type of warranty

In Warranty: Indicates if the device is in warranty or not

Note: Room for additional notes

The Device tab displays technical details (context-sensitive) of the item. Device tab provides technical details of affected item such as: type, model, serial number, asset tag, supplier, mac address, whether item is in warranty or not etc.

Learn about the meaning of the Swap device and Replace Device section and the meaning of the Device details in the below table and explanation.

Go to the Ticket Details → DEVICE

The Swap Device and / or Replace Device sections appear as separate sections depending on the project and if applicable. They consist of the elements described in the table above.

The Swap Device and / or Replace Device sections appear as separate sections depending on the project and if applicable. They consist of the elements described in the table above.

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