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Admin panel -> Groups -> Basic tab

The first decision admins will face is to decide how the system will treat tickets. You are able to decide if you want to let the system auto-dispatch tickets or if tickets should be dispatched manually. Further you can decide if you want to let the system also let just-in-time publish tickets to engineers’ mobile app. Tickets will then be automatically transferred to the engineer without the need of manual actions, in case they have been scheduled by dispatcher.

Comes in handy if you want to automatize processes in your company and highly rely on Automatization (best suited for big projects, big companies).

Comes in handy if you want to fully control the dispatching process in your company and rely on human decisions (best suited for smaller projects, small companies).

Comes in handy if you want inform your engineers automatically about new tickets.

By default both toggles are set to active, so the system takes smart decisions.

SettingWhat happens?
Activate fully-automated dispatchingOptimizer takes tickets automatically from the Dispatch tab and auto-adds them to the Timeline with no further user-interaction.
Activate just-in-time-publishingOptimizer publishes tickets automatically to engineers mobile app with no further user-interaction. An advanced just-in-time method is used.
SettingSwitch combinationWhat happens?
Schedule Appointments; Direct PublishOFF - OFFOptimizer is not active - Tickets need to be forwarded to engineer manually
Schedule Appointments; Manual PublishOFF - ONOptimizer is not active - Tickets are forwarded to engineers automatically
Auto-Schedule; Manual PublishON - OFFOptimizer is active - Tickets need to be forwarded to engineer manually
Auto-Schedule; Direct PublishON - ONOptimizer is active - Tickets are forwarded to engineers automatically
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Previous How to administrate inside Fieldcode
Next How to add dispatchers, engineers, partners into the system
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