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Latest News
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Quick Start
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Work Place
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- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage parts
- How to show tickets on Map
- How to use the ticket clipboard
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer from the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to lock/unlock engineers
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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- How to manage parts
- How to assign/unassign tickets to partners
- How to use the Interaction buttons
- How to use the Workflow buttons
- How to use communications
- How to schedule tickets
- How to edit ticket details
- How to cancel a ticket
- How to use the Remove Pending button
- How to report a ticket
- How to create intervention infos
- How to create intervention reports
- How to cancel an appointment
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Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- How to create & edit automated actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
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FMA
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- Fieldcode App (FMA)
- How to download the Fieldcode App
- How to login to Fieldcode
- How to configure multiple accounts
- How to enable/disable notifications
- How to change the theme
- How to log work times
- How to synchronize tickets
- How to navigate to appointments
- How to log drive times & drive breaks
- How to inform dispatchers
- How to view archived appointments
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FMA 1
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Customer Portal
How to login to Fieldcode
At the first login, you will be prompted to set up your password. Once the new password is set, you can start using it for the next log-ins immediately. Fieldcode Work Place and Fieldcode Admin Panel are accessed via a browser, while our Fieldcode Mobile Application is accessible via our correspondent apps in either the App Store or Google Play Store.
Label | Explanation |
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Account Name | The Account Name is in front of the Personalized URL and has been chosen when registering for Fieldcode |
Personalized URL | The personalized URL is used to access Fieldcode Work Place or Fieldcode Admin Panel via the browser bar |
The email address has been entered when registering for Fieldcode and is used for login to all applications | |
Password | The password has been entered when registering for Fieldcode and is used for login to all applications |
Account Name (marked in yellow)

Personalized URL (marked in yellow)

Fieldcode Work Place
- Insert the personalized URL in the browser of your choice.
- Insert your account email and password and click on Login.
Fieldcode Admin Panel
- Insert the personalized URL in the browser of your choice.
- Insert your account email and password and click on Login.
FMA Login on iOS
- Download the Fieldcode Mobile Application from the App Store.
- Insert your account email and password and click on Login.
- When prompted for an Account, insert the correspondent Account Name. This prompt usually appears when multiple accounts are linked to an email.
FMA Login on Android
- Download the Fieldcode Mobile Application from the App Store.
- Insert your account email and password and click on Login.
- When prompted for an Account, insert the correspondent Account Name.This prompt usually appears when multiple accounts are linked to an email.
Login screen for Work Place / Admin Panel

Login screen for mobile devices

Single sign-on (SSO)
The SSO login is an authentication method that allows users to securely authenticate to multiple applications and websites by entering their credentials only once.
Your company may benefit from the SSO login method and the configuration is as easy as writing a short email to our friendly Fieldcode Support team.
We’ll take care of the rest.
Please contact Fieldcode Support via email if you want to make use of the SSO Login for your company.
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