Welcome to the Fieldcode Manual
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Quick Start
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- What is Fieldcode?
- Definitions
- What are tickets, projects and workflows?
- How to log in to Fieldcode
- What is the Fieldcode Support Panel?
- What are components?
- What are views?
- Ticket statuses and their meaning
- Ticket colors and their meaning
- Map symbols and their meaning
- Frequently Asked Questions
- Setting up Fieldcode
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Release Notes
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Short Overview
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Fieldcode Work Place
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- How to schedule tickets
- How to search for tickets
- How to expert-search for tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to show tickets on Map
- How to use the Clipboard
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer in the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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- How to use the Interaction buttons
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to use the Workflow buttons
- How to use the Ticket info button
- How to use the Email button
- How to use the Comment button
- How to schedule tickets
- How to use the Remove Pending button
- How to cancel a ticket
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Fieldcode Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions in the overview
- How to setup custom Automated Actions
- How to setup pre-configured Automated Actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
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- Articles coming soon
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Fieldcode Mobile App
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Fieldcode Customer Portal
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How to log in to Fieldcode
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At the first login, you will be prompted to set up your password. Once the new password is set, you can start using it for the next log-ins immediately. Fieldcode Work Place and Fieldcode Admin Panel are accessed via a browser, while our Fieldcode Mobile Application is accessible via our correspondent apps in either the App Store or Google Play Store.
Label | Explanation |
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Account Name | The Account Name is the name in front of the URL you provide when you register for the system |
Personalized URL | The personalized URL is used to access Fieldcode work place or Fieldcode admin panel via the browser bar |
The email address you stated while registering for the system is used for logging in via the browser bar or Fieldcode mobile app and is selected while registering | |
Password | The password you stated while registering for the system is used for logging in via the browser bar or app and is selected while registering |
Account Name (marked in yellow)
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Personalized URL (marked in yellow)
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Fieldcode Work Place
- Insert the personalized URL in the browser of your choice.
- Insert your account email and password and click on Login.
Fieldcode Admin Panel
- Insert the personalized URL in the browser of your choice.
- Insert your account email and password and click on Login.
FMA Login on iOS
- Download the Fieldcode Mobile Application from the App Store.
- Insert your account email and password and click on Login.
- When prompted for an Account, insert the correspondent Account Name. This prompt usually appears when multiple accounts are linked to an email.
FMA Login on Android
- Download the Fieldcode Mobile Application from the App Store.
- Insert your account email and password and click on Login.
- When prompted for an Account, insert the correspondent Account Name.This prompt usually appears when multiple accounts are linked to an email.
Login screen for Work Place / Admin Panel

Login screen for mobile devices

Be advised that you can only log in to the Fieldcode Mobile Application if you have the role of an engineer assigned inside the Fieldcode Admin Panel! Check out the Users topic to learn more.
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