Welcome to the Fieldcode Manual
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Quick Start
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Latest News
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Fieldcode Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions in the overview
- How to setup custom Automated Actions
- How to setup pre-configured Automated Actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
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Fieldcode Work Place
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- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to show tickets on Map
- How to use the ticket clipboard
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer in the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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Fieldcode Mobile App
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Fieldcode Customer Portal
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How to set up email templates
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Email templates allow you to configure prefilled mail fields for further usage in projects.
Inside the Fieldcode Admin Panel go to Process → Email templates
You can create or edit email templates in this menu.
How to create & edit email templates
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Did you know?
You can use aliases when creating email templates by typing the @ command inside a field. This will reveal an alias list.
- Click on the plus button to open the creation form (or click on an item on the list to edit).
- Fill in the email template form.
- Decide if your new or existing email template should be set to active in the system.
- Insert a name for your new or existing email template.
- Select a project from the drop-down. Email templates are project based.
- Insert from which email address the email should be sent.
- Insert to which email address the email should be sent.
- (Optional) Decide to whom you want to CC (“Carbon Copy”) the email.
- (Optional) Decide to whom you want BCC (“Blind Carbon Copy”) the email.
- Insert the email subject.
- (Optional) Insert the email content.

Where are email templates used?
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Email templates are utilized inside the Fieldcode work place.
Go to the workflow button COMMUNICATIONS inside a particular ticket in the Ticket Details to use the configured templates for your audience.
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