Welcome to the Fieldcode Manual
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Quick Start
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Release Notes
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Short Overview
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Work place
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- What is the Ticket Pool?
- Ticket Pool Walkthrough
- How to use the Clipboard tab
- How to use the Ticket info tab
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- What can be done in the Ticket Pool?
- How to search for tickets
- How to link & unlink components together
- How to filter for tickets
- How to fine-search for tickets
- How to download ticket data as an .xls sheet
- How to copy filters / queries for colleagues
- How to email filters / queries to colleagues
- How to customize the Ticket Pool
- How to interact with tickets
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Admin panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions Walkthrough
- How to setup Custom Automated Actions
- How to setup preconfigured Automated Actions
- How to create & edit Conditions
- How to create & edit Indications
- How to setup Email templates
- How to create & edit the ticket duration
- How to setup Custom fields
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Mobile App
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Live Tracking
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Map
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The Map shows tickets and / or engineers directly on a map to give you a better overview of the ticket process.
Go to the Map and expand the view to reveal the different map functions.
Map legend
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Visualization | Explanation |
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Home symbol | Usually the starting point of the engineer (normally their house or base location). |
Letter (A,B,C,D...) | A ticket on the route of an engineer. |
Number (12, 3, 18...) | A cluster of tickets. |
Flag symbol | A ticket that needs to be resolved by an engineer. |
Car symbol | The live status of the engineer (updated every 5 minutes). |
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