Welcome to the Fieldcode Manual
Tip: Start typing in the input box for immediate search results.
-
Quick Start
-
- What is Fieldcode?
- Definitions
- What are tickets, projects and workflows?
- How to log in to Fieldcode
- What is the Fieldcode Support Panel?
- What are components?
- What are views?
- How the ticket statuses are defined
- How the ticket colors are defined
- How the Map colors are defined
- Frequently Asked Questions
- Setting up Fieldcode
-
-
Release Notes
-
Short Overview
-
Fieldcode Work Place
-
-
- How to customize the Ticket Pool
- How to schedule tickets
- How to search for tickets
- How to expert-search for tickets
- How to filter for tickets
- How to grab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to show tickets on Map
- How to add tickets to the Clipboard
- How to open tickets in a new tab
-
-
- How to use the Interaction buttons
- How to use the Workflow buttons
- What is the Communications button (COMS)?
- How to use the Email button (Workflow)
- How to use the Comment button (Workflow)
- How to use the Ticket info button (Workflow)
- How to use the Remove Pending button (Workflow)
- How to cancel a ticket (Workflow)
- How to assign/unassign tickets to partners
- How to schedule tickets
- How to manage spare parts
-
Fieldcode Admin Panel
-
- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions in the overview
- How to setup custom Automated Actions
- How to setup preconfigured Automated Actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to move stuck tickets via Ticket Workflow Monitoring
-
Fieldcode Mobile App
-
Fieldcode Customer Portal
-
Fieldcode Community
Last updated:
What is the Map?
Copy the URL link to this section to share
The Map shows tickets and/or engineers directly on a map to give you a better overview of the ticket process.
Inside the Fieldcode work place to the Map and expand the view to reveal the different map functions.
The map component is capable of displaying you a visual overview of tickets, is capable of displaying engineer routes, and is also capable of displaying engineer locations.
You can also schedule tickets from the Dispatch tab directly from the map.
General tips for using the Map
Copy the URL link to this section to share
- The map smartly interacts with other components, eg. the Ticket Pool and the Timeline
- When you start for example dragging a ticket from the Ticket Pool you will start to see an overlay on the map, that shows if a ticket is findable on the map.
- If the ticket is inside on the map it will center coordinates of the ticket you are dragging.
- If the ticket is dropped outside of the map re-centers to the origin coordinates before the drag.
- If you drop a ticket on the Map the ticket will drop on that point of the map.
- If you drop a ticket on an engineer, an appointment for this ticket in a specific time slot will be automatically set.
- Single tickets have a popover – so when you hover over a particular ticket – you can quickly have a glance at the most important ticket details.
- By default distances in the map are displayed according to what is set under My Settings – however – by clicking on the distance unit in the footer you can change the displayed distance unit between meter and foot.
To enter Fullscreen mode simply click the enter fullscreen button on the right top of the map where you can see the map in a big view.
Map crowded with tickets
Copy the URL link to this section to share

Map with active engineer route
Copy the URL link to this section to share

Table of Contents