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How the Map colors are defined

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The Map colors are similar to the ticket colors on the Timeline. The Map displays tickets, engineers’ locations, engineer routes, ticket clusters, and more.

Map legend

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SymbolExplanation
A ticket that is in the Dispatch tab queue
ASSIGNED - A ticket from the Dispatch tab that needs to be resolved by an engineer
SCHEDULED - A ticket that is currently in work by an engineer
PUBLISHED - A ticket that is not yet successfully synchronized with the engineer
SYNCHRONIZED - A ticket that is successfully synchronized to engineers' mobile application
DELIVERED - A ticket that has been completed by the engineer
The starting point of the engineer (normally their house or base location)
A cluster of more than one ticket
A ticket / waypoint on the engineer route
The live status of the engineer which is updated every 5 minutes - the engineer is within one kilometer radius (estimate)
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