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The map colors are similiar to the ticket colors on the Timeline. The map displays tickets, engineers’ locations, engineer routes, ticket clusters and more.

SymbolExplanation
A ticket that is in the Dispatch tab queue
A ticket from the Dispatch tab that needs to be resolved by an engineer (ASSIGNED)
A ticket that is currently in work by an engineer (SCHEDULED)
A ticket that is not yet successfully synchronized with the engineer (PUBLISHED)
A ticket that is successfully synchronized to engineers' mobile application (SYNCHRONIZED)
A ticket that has been completed by the engineer (DELIVERED)
The starting point of the engineer (normally their house or base location)
A cluster of more than one ticket
A ticket / waypoint on the engineer route
The live status of the engineer (updated every 5 minutes - engineer could be within one kilometer radius)
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