Welcome to the Fieldcode Manual
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Quick Start
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- What is Fieldcode?
- Definitions
- What are tickets, projects and workflows?
- How to log in to Fieldcode
- What is the Fieldcode Support Panel?
- What are components?
- What are views?
- How the ticket statuses are defined
- How the ticket colors are defined
- How the Map colors are defined
- Frequently Asked Questions
- Setting up Fieldcode
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Release Notes
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Short Overview
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Fieldcode Work Place
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- How to schedule tickets
- How to search for tickets
- How to expert-search for tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to show tickets on Map
- How to add tickets to the Clipboard
- How to open tickets in a new tab
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- How to use the Interaction buttons
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to use the Workflow buttons
- What is the Communications button (COMS)?
- How to use the Ticket info button (Workflow)
- How to use the Email button (Workflow)
- How to use the Comment button (Workflow)
- How to schedule tickets
- How to use the Remove Pending button (Workflow)
- How to cancel a ticket (Workflow)
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Fieldcode Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions in the overview
- How to setup custom Automated Actions
- How to setup preconfigured Automated Actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to move stuck tickets via Ticket Workflow Monitoring
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Fieldcode Mobile App
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Fieldcode Customer Portal
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Fieldcode Community
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How the Map colors are defined
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The Map colors are similar to the ticket colors on the Timeline. The Map displays tickets, engineers’ locations, engineer routes, ticket clusters, and more.
Map legend
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Symbol | Explanation |
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![]() | A ticket that is in the Dispatch tab queue |
![]() | ASSIGNED - A ticket from the Dispatch tab that needs to be resolved by an engineer |
![]() | SCHEDULED - A ticket that is currently in work by an engineer |
![]() | PUBLISHED - A ticket that is not yet successfully synchronized with the engineer |
![]() | SYNCHRONIZED - A ticket that is successfully synchronized to engineers' mobile application |
![]() | DELIVERED - A ticket that has been completed by the engineer |
![]() | The starting point of the engineer (normally their house or base location) |
![]() | A cluster of more than one ticket |
![]() | A ticket / waypoint on the engineer route |
![]() | The live status of the engineer which is updated every 5 minutes - the engineer is within one kilometer radius (estimate) |
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