Welcome to the Fieldcode Manual
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Quick Start
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- What is Fieldcode?
- Definitions
- What are tickets, projects and workflows?
- How to log in to Fieldcode
- What is the Fieldcode Support Panel?
- What are components?
- What are views?
- How the ticket statuses are defined
- How the ticket colors are defined
- How the Map colors are defined
- Frequently Asked Questions
- Setting up Fieldcode
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Release Notes
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Short Overview
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Fieldcode Work Place
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- How to schedule tickets
- How to search for tickets
- How to expert-search for tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to show tickets on Map
- How to add tickets to the Clipboard
- How to open tickets in a new tab
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- How to use the Interaction buttons
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to use the Workflow buttons
- What is the Communications button (COMS)?
- How to use the Ticket info button (Workflow)
- How to use the Email button (Workflow)
- How to use the Comment button (Workflow)
- How to schedule tickets
- How to use the Remove Pending button (Workflow)
- How to cancel a ticket (Workflow)
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Fieldcode Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions in the overview
- How to setup custom Automated Actions
- How to setup preconfigured Automated Actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to move stuck tickets via Ticket Workflow Monitoring
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Fieldcode Mobile App
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Fieldcode Customer Portal
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Fieldcode Community
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How to download the Fieldcode mobile application
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As an engineer working on tickets, you should first download and install our mobile application. Our apps are suited to help you with your daily business of resolving tickets on the field. You can use our Android application from the Google Play Store or use our iOS application from the App Store to resolve your daily tasks on the field.
Learn about how to download and install our applications in the paragraphs below.
You would like to know if your device is compatible? – Please check out the Requirements topic to find out more about compatibility.
Download links for Apple devices
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- On your Apple device search for the App Store. The App Store is usually located on your home screen or you can find it by using the Spotlight Search or you use the App library by completely swiping to the right on your home screen and type in “App Store” to find it.
Please be advised that we, unfortunately, do not offer a dedicated iPad or Mac compatible variant of our applications just yet. - Tap on the App Store application.
- In the search tab of the App Store type in “Fieldcode”
- You should already see all of our available applications, click on the Fieldcode mobile application.
- Tap on Download.
- The app should now install in the background and then show up on the Home screen.
- Tap on the Fieldcode mobile application.
- Insert your credentials, if you don’t know what to type in here check out the topic Application Login.
- You will be greeted with an Onboarding afterward which will introduce you to the application.
Download links for Android devices
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- On your device search for the Google Play Store application. It is usually either on your Home screen directly or you can find it if you swipe up on your Home screen to reveal all installed applications.
- Tap on the Google Play Store application.
- In the search bar of the Google Play Store type in “Fieldcode”
- You should already see all of our available applications, click on the Fieldcode mobile application.
- Tap on INSTALL.
- The app should now install in the background and then show up on the Home screen.
- Tap on the Fieldcode mobile application.
- Insert your credentials, if you don’t know what to type in here check out the topic Application Login.
- You will be greeted with an Onboarding afterward which will introduce you to the application.
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