Fieldcode Manual
Tip: You can use filters for better results
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Latest News
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Quick Start
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Work Place
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- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to use the Ticket Clipboard tab
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to/from partners
- How to manage parts
- How to show tickets on Map
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer
- How to schedule tickets
- How to publish/unpublish tickets
- How to lock/unlock tickets
- How to lock/unlock engineers
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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- How to manage parts
- How to assign/unassign tickets to/from partners
- How to use the Interaction buttons
- How to use the Workflow buttons
- How to use communications
- How to schedule tickets
- How to edit ticket details
- How to cancel a ticket
- How to use the Remove Pending button
- How to report a ticket
- How to create intervention infos
- How to create intervention reports
- How to cancel an appointment
- How to clone tickets
- How to edit private notes
- How to add & remove skills
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Admin Panel
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- How to connect with ServiceNow
- How to create test tickets
- What are aliases?
- What does workflow mean?
- What are appearances in context of workflows?
- What are buttons in context of workflows?
- What are automations in context of workflows?
- What are guides in context of workflows?
- What are actions in context of workflows?
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- What is the Process menu?
- What does workflow mean?
- What are appearances in context of workflows?
- What are buttons in context of workflows?
- What are automations in context of workflows?
- What are guides in context of workflows?
- What are actions in context of workflows?
- How to create & edit projects
- How to create & edit custom forms
- How to create & edit lists
- How to customize the Customer Portal
- How to create & edit automated actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to repair tickets with Ticket Workflow Monitoring
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Fieldcode FMA app
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- Fieldcode FMA app
- How to download the Fieldcode FMA app
- How to login
- How to configure multiple accounts
- How to enable/disable notifications
- How to change the theme
- How to log work times
- How to synchronize tickets
- How to navigate to appointments
- How to log drive times & drive breaks
- How to inform dispatchers
- How to view archived appointments
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Customer Portal
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What are custom queries?
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The My queries button leads to your personal search center. Maintaining your standard search criteria and saving them within queries, enables you to find what you are looking for with one click every time. All queries that are created in my queries will later be selectable in the Predefined view.
In the sidebar click the arrow to expand the sidebar → My queries
Quick tip
Learn more about how to query tickets
The How to query tickets topic sheds light on the usage of search queries and covers a lot of examples helping you to find tickets.
How to create a new custom query
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- Click on the Create new query button – that will open a new menu on the right side.
- Enter a search query in the query field.
- Enter a name for your search query in the name field. The name will later be displayed in the My queries overview list.
- Decide if your new query should be a default query. If a query is selected as a default, it will be automatically selectable for further usage in the Predefined view of the Ticket Pool.
How to delete a custom query
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Click on the trash button on the item you want to delete from the My queries list.
How to edit a custom query
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- Click on the checkbox of a query or on a query – that will open a new menu on the right side.
- Edit the necessary form fields (name, query) to your new needs and/or switch the Default toggle.
- Click on Save to save your edits.
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