Welcome to the Fieldcode Manual
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Quick Start
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Release Notes
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Short Overview
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Work place
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- What is the Ticket Pool?
- Ticket Pool Walkthrough
- How to use the Clipboard tab
- How to use the Ticket info tab
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- What can be done in the Ticket Pool?
- How to search for tickets
- How to link & unlink components together
- How to filter for tickets
- How to fine-search for tickets
- How to download ticket data as an .xls sheet
- How to copy filters / queries for colleagues
- How to email filters / queries to colleagues
- How to customize the Ticket Pool
- How to interact with tickets
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Admin panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions Walkthrough
- How to setup Custom Automated Actions
- How to setup preconfigured Automated Actions
- How to create & edit Conditions
- How to create & edit Indications
- How to setup Email templates
- How to create & edit the ticket duration
- How to setup Custom fields
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Mobile App
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Live Tracking
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My queries
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The My queries button leads to your personal search center. Maintaining your standard search criteria and saving them within queries, enables you to find what you are looking for with one click every time. All queries that are created in my queries will later be selectable in the Predefined view.
In the sidebar click the arrow to expand the sidebar → My queries
Create new query
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- Click on the Create new query button – that will open a new menu on the right side.
- Insert a search query in the query field.
- Insert a name for your search query in the name field. The name will later be displayed in the My queries overview list.
- Decide if your new query should be a default query. If a query is selected as a default, it will be automatically selectable for further usage in the Predefined view of the Ticket Pool.

Delete query
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Click on the trash button on the item you want to delete in the My queries list.

Edit queries
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- Click on the checkbox of a query or on a query – that will open a new menu on the right side.
- Edit the necessary form fields (Name, Query) to your new needs and / or switch the Default toggle.
- Click on Save to save your edits.

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