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What are the Ticket Details?
The Ticket Details give you an overview of all existing data inside a certain ticket. The Ticket Details give you all important options in order to work with a ticket and allow you to work on it by providing the workflow buttons. It also displays who is assigned to the ticket, if there is a condition/indication existing and if, what the condition/indication is all about. Project details, the history of a ticket, and attachments can also be found in this component.
Opening a specific ticket in a new tab or grabbing it results in opening the Ticket Details.
What can be done in the Ticket Details?
The Ticket header includes all important data of a ticket. It displays valuable data like the CNI, LSDT State, Conditions / Indications, and many other project details which are all explained in the table below.
Opening a specific ticket in a new tab or grabbing it results in opening the Ticket Details.
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Interaction buttons
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Workflow buttons
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Ticket Details tabs
1. How to use the interaction buttons
The interaction buttons which can be found in the upper-right of the ticket header (1) are explained in the dedicated interaction buttons topic.
2. How to use the workflow buttons
The workflow buttons (2) which can be found beneath the ticket header are explained in the dedicated workflow buttons topic.
3. Purpose of the different ticket details tabs
Browse through the different ticket tabs (3) topics to learn more about the purpose of the many different ticket details tabs.