Welcome to the Fieldcode Manual
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Quick Start
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Release Notes
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Short Overview
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Work place
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- What is the Ticket Pool?
- Ticket Pool Walkthrough
- How to use the Clipboard tab
- How to use the Ticket info tab
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- What can be done in the Ticket Pool?
- How to search for tickets
- How to link & unlink components together
- How to filter for tickets
- How to fine-search for tickets
- How to download ticket data as an .xls sheet
- How to copy filters / queries for colleagues
- How to email filters / queries to colleagues
- How to customize the Ticket Pool
- How to interact with tickets
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Admin panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions Walkthrough
- How to setup Custom Automated Actions
- How to setup preconfigured Automated Actions
- How to create & edit Conditions
- How to create & edit Indications
- How to setup Email templates
- How to create & edit the ticket duration
- How to setup Custom fields
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Mobile App
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Live Tracking
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Ticket Details
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The Ticket Details give you an overview of all existing data inside a certain ticket. The Ticket Details give you all important options in order to work with a ticket and allows you to work on it by providing the workflow buttons. It also displays who is assigned to the ticket, if there is a condition / indication existing and if, what the condition / indication is all about. Project details, history of a ticket and attachments can also be found in this component.
Opening a specific ticket in a new tab or grabbing it results in opening the Ticket Details.
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