Category filters can help you narrow down search results
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Latest News
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Quick Start
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Work Place
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- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage parts
- How to show tickets on Map
- How to use the ticket clipboard
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer from the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to lock/unlock engineers
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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- How to manage parts
- How to assign/unassign tickets to partners
- How to use the Interaction buttons
- How to use the Workflow buttons
- How to use communications
- How to schedule tickets
- How to edit ticket details
- How to cancel a ticket
- How to use the Remove Pending button
- How to report a ticket
- How to create intervention infos
- How to create intervention reports
- How to cancel an appointment
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Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- How to create & edit automated actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
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FMA
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- Fieldcode App (FMA)
- How to download the Fieldcode App
- How to login to Fieldcode
- How to configure multiple accounts
- How to enable/disable notifications
- How to change the theme
- How to log work times
- How to synchronize tickets
- How to navigate to appointments
- How to log drive times & drive breaks
- How to inform dispatchers
- How to view archived appointments
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FMA 1
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Customer Portal
What are the Ticket Details?
The Ticket Details give you an overview of all existing data inside a certain ticket. The Ticket Details give you all important options in order to work with a ticket and allow you to work on it by providing the workflow buttons. It also displays who is assigned to the ticket, if there is a condition/indication existing and if, what the condition/indication is all about. Project details, the history of a ticket, and attachments can also be found in this component.
Opening a specific ticket in a new tab or grabbing it results in opening the Ticket Details.

What can be done in the Ticket Details?
The Ticket header includes all important data of a ticket. It displays valuable data like the CNI, LSDT State, Conditions / Indications, and many other project details which are all explained in the table below.
Opening a specific ticket in a new tab or grabbing it results in opening the Ticket Details.

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Interaction buttons: The interaction buttons which can be found in the upper-right of the Ticket Details Header are explained in the dedicated interaction buttons topic and best practices sections.
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Workflow buttons: The workflow buttons which can be found beneath the Ticket Details header are explained in the dedicated workflow buttons topic and best practices sections.
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Ticket Details tabs: You can browse through all the different ticket tabs topics to learn more about the purpose of the many different Ticket Details tabs.
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