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What are the Ticket Details?

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The Ticket Details give you an overview of all existing data inside a certain ticket. The Ticket Details give you all important options in order to work with a ticket and allow you to work on it by providing the workflow buttons. It also displays who is assigned to the ticket, if there is a condition/indication existing and if, what the condition/indication is all about. Project details, the history of a ticket, and attachments can also be found in this component.

Opening a specific ticket in a new tab or grabbing it results in opening the Ticket Details.

The Ticket Details display all relevant information of a ticket splitted by different sections

What can be done in the Ticket Details?

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The Ticket header includes all important data of a ticket. It displays valuable data like the CNI, LSDT State, Conditions / Indications, and many other project details which are all explained in the table below.

Opening a specific ticket in a new tab or grabbing it results in opening the Ticket Details.

  • Interaction buttons: The interaction buttons which can be found in the upper-right of the Ticket Details Header are explained in the dedicated interaction buttons topic and best practices sections.

  • Workflow buttons: The workflow buttons which can be found beneath the Ticket Details header are explained in the dedicated workflow buttons topic and best practices sections.

  • Ticket Details tabs: You can browse through all the different ticket tabs topics to learn more about the purpose of the many different Ticket Details tabs.

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