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Quick Start
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- What is Fieldcode?
- Definitions
- What are tickets, projects and workflows?
- How to log in to Fieldcode
- What is the Fieldcode Support Panel?
- What are components?
- What are views?
- Ticket statuses and their meaning
- Ticket colors and their meaning
- Map symbols and their meaning
- Frequently Asked Questions
- Setting up Fieldcode
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Release Notes
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Short Overview
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Fieldcode Work Place
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- How to schedule tickets
- How to search for tickets
- How to expert-search for tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to show tickets on Map
- How to use the Clipboard
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer in the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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- How to use the Interaction buttons
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to use the Workflow buttons
- How to use the Ticket info button
- How to use the Email button
- How to use the Comment button
- How to schedule tickets
- How to use the Remove Pending button
- How to cancel a ticket
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Fieldcode Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions in the overview
- How to setup custom Automated Actions
- How to setup pre-configured Automated Actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
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- Articles coming soon
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Fieldcode Mobile App
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Fieldcode Customer Portal
What are the Ticket Details?
The Ticket Details give you an overview of all existing data inside a certain ticket. The Ticket Details give you all important options in order to work with a ticket and allow you to work on it by providing the workflow buttons. It also displays who is assigned to the ticket, if there is a condition/indication existing and if, what the condition/indication is all about. Project details, the history of a ticket, and attachments can also be found in this component.
Opening a specific ticket in a new tab or grabbing it results in opening the Ticket Details.

What can be done in the Ticket Details?
The Ticket header includes all important data of a ticket. It displays valuable data like the CNI, LSDT State, Conditions / Indications, and many other project details which are all explained in the table below.
Opening a specific ticket in a new tab or grabbing it results in opening the Ticket Details.

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Interaction buttons
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Workflow buttons
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Ticket Details tabs
1. How to use the interaction buttons
The interaction buttons which can be found in the upper-right of the ticket header (1) are explained in the dedicated interaction buttons topic.
2. How to use the workflow buttons
The workflow buttons (2) which can be found beneath the ticket header are explained in the dedicated workflow buttons topic.
3. Purpose of the different ticket details tabs
Browse through the different ticket tabs (3) topics to learn more about the purpose of the many different ticket details tabs.