Fieldcode Manual
Tip: You can use filters for better results
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Quick Start
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Work Place
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- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to use the Ticket Clipboard tab
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to/from partners
- How to manage parts
- How to show tickets on Map
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer
- How to schedule tickets
- How to publish/unpublish tickets
- How to lock/unlock tickets
- How to lock/unlock engineers
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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- How to manage parts
- How to assign/unassign tickets to/from partners
- How to use the Interaction buttons
- How to use the Workflow buttons
- How to use communications
- How to schedule tickets
- How to edit ticket details
- How to cancel a ticket
- How to use the Remove Pending button
- How to report a ticket
- How to create intervention infos
- How to create intervention reports
- How to cancel an appointment
- How to clone tickets
- How to edit private notes
- How to add & remove skills
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Admin Panel
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- How to connect with ServiceNow
- How to create test tickets
- What are aliases?
- What does workflow mean?
- What are appearances in context of workflows?
- What are buttons in context of workflows?
- What are automations in context of workflows?
- What are guides in context of workflows?
- What are actions in context of workflows?
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- What is the Process menu?
- What does workflow mean?
- What are appearances in context of workflows?
- What are buttons in context of workflows?
- What are automations in context of workflows?
- What are guides in context of workflows?
- What are actions in context of workflows?
- How to create & edit projects
- How to create & edit custom forms
- How to create & edit lists
- How to customize the Customer Portal
- How to create & edit automated actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to repair tickets with Ticket Workflow Monitoring
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Fieldcode FMA app
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- Fieldcode FMA app
- How to download the Fieldcode FMA app
- How to login
- How to configure multiple accounts
- How to enable/disable notifications
- How to change the theme
- How to log work times
- How to synchronize tickets
- How to navigate to appointments
- How to log drive times & drive breaks
- How to inform dispatchers
- How to view archived appointments
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Customer Portal
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How to use the Ticket Info tab
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The ticket info tab lists the sum of all unacknowledged ticket info alerts for all the dispatchers’ relevant dispatch groups. This makes this tab especially useful for dispatchers and supervisors. You can filter by different parameters like Project, CNI, Status, CNE, LSDT Start, LSDT End, and CNE Parent to narrow down relevant tickets in the Ticket Pool.
- Inside the Fieldcode Work Place click on the bell button inside the Ticket Pool.
- Then you will see all tickets listed with unacknowledged ticket info alerts.
- (Optional) If you want you can also apply further filters to narrow down relevant tickets.
This is for example useful if you have many tickets with unacknowledged ticket info in the list.
Quick tips
Learn more about the different Ticket Info types and how to use Communications inside the Ticket Details
- Tickets will be removed from the Ticket Info list after all alerts of a particular ticket have been acknowledged.
- Ticket Infos can be created via the COMS button inside the Ticket Details.
How to filter for tickets in the Ticket Info tab
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You can use filters inside the Ticket Info tab to find exactly those unacknowledged tickets that you require to monitor.
You can freely decide which filters you want to apply to your search. Let’s have a look at how to do it:
- (Optional) Select a project or multiple projects from the project dropdown.
- (Optional) Enter a CNI number in the CNI field.
- (Optional) Select a status or multiple statuses from the status dropdown.
- (Optional) Enter a CNE in the CNE field.
- (Optional) Select an LSDT Start date from the calendar in the LSDT Start field.
If you combine the LSDT Start date field with the LSDT End date field you can search for ranges. - (Optional) Select an LSDT End date from the calendar in the LSTD End field.
If you combine the LSDT Start date field with the LSDT End date field you can search for ranges. - (Optional) Enter a CNE Parent number in the CNE Parent field.
- Click on Search or hit Enter.
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