Welcome to the Fieldcode Manual

Tip: Start typing in the input box for immediate search results.

The Ticket info tab stores all tickets that contain a info / alert like a condition or indication. You can filter them by different parameters like Project, CNI, Status, CNE, LSDT Start, LSDT End and CNE Parent to only see the for you relevant tickets in the Ticket Pool.

Go to the Ticket Pool → 

SymbolNotification typeDescription
Parts symbol (Rectangles)Ticket contains spare parts.
Appointment symbol (Calendar)Ticket has an appointment date.
Ticket grabbed (Black hand)
Ticket grabbed by user symbol (Blue hand)
Ticket was grabbed by someone else or by yourself.
Blue Info symbol (Information)Ticket has a important information stored (typical indication, eg. too many repair attempts).
Warning symbol (Yellow triangle)Ticket has a warning, this is one step before it gets critical, therefore needs attention.
Critical symbol (Exclamation mark)Ticket is critical and needs urgent attention.
Escalation symbol (Flash)The ticket was escalated (eg. further advice needed etc. pp.)
VIP symbol (Star)The ticket has a VIP state (eg. important customer)
Was this article helpful?
How can we improve this article?
Please submit the reason for your vote so that we can improve the article.
Previous How to use the Clipboard tab
Table of Contents