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How to use the Ticket Info tab

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The ticket info tab contains a list of tickets that have unacknowledged ticket info alerts. This makes this tab especially useful for dispatchers and supervisors. You can filter by different parameters like Project, CNI, Status, CNE, LSDT Start, LSDT End, and CNE Parent to narrow down relevant tickets in the Ticket Pool.

Tickets will be removed from this list after all alerts of a ticket have been acknowledged.

Inside the Fieldcode work place  click on the  button inside the Ticket Pool.

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