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Quick Start
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- What is Fieldcode?
- Definitions
- What are tickets, projects and workflows?
- How to log in to Fieldcode
- What is the Fieldcode Support Panel?
- What are components?
- What are views?
- Ticket statuses and their meaning
- Ticket colors and their meaning
- Map symbols and their meaning
- Frequently Asked Questions
- Setting up Fieldcode
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Release Notes
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Short Overview
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Fieldcode Work Place
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- How to schedule tickets
- How to search for tickets
- How to expert-search for tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to show tickets on Map
- How to use the Clipboard
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer in the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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- How to use the Interaction buttons
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to use the Workflow buttons
- How to use the Ticket info button
- How to use the Email button
- How to use the Comment button
- How to schedule tickets
- How to use the Remove Pending button
- How to cancel a ticket
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Fieldcode Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions in the overview
- How to setup custom Automated Actions
- How to setup pre-configured Automated Actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
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- Articles coming soon
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Fieldcode Mobile App
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Fieldcode Customer Portal
How to change general settings
The My settings menu allows you to customize your personal Fieldcode work place/Fieldcode admin panel experience.
In the header click the arrow right next to the profile picture to expand the dropdown and click My settings.
The following popover displays your name and email address and allows for editing general settings.
Click Save if you are happy with your changes or Cancel if you want to discard your changes.
Form fields | Description |
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Avatar | Set the profile picture which is displayed to all other users and yourself. Click the Pencil button and select Upload photo.You can also always delete the photo by using the Delete photo button. The maximum file size is 20 kB. |
Language | Adjust the application language. Changing this only affects your view of the application. |
Country | Adjust the country setting to your preference. |
Time zone | Adjust the time zone to your preference. Ideally to the time zone you are working from. |
Distance unit | Adjust the selected distance unit. |
Date format | Adjust the date format to your preference. |
Time format | Adjust the time format to your preference. |
First day of the week | Adjust the selected start point of a typical work week to your preference. |
Settings changed in My settings affect the whole Fieldcode work place and Fieldcode admin panel experience.
The country preferences specified during registration affect the pre-sets in My settings. For example, if you specified the USA when registering, all date, time, and distance formats are already pre-set to suit your requirements.