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Quick Start
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Latest News
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Fieldcode Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions in the overview
- How to setup custom Automated Actions
- How to setup pre-configured Automated Actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
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Fieldcode Work Place
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- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to show tickets on Map
- How to use the ticket clipboard
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer in the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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Fieldcode Mobile App
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Fieldcode Customer Portal
How to proceed in the Appointment phase
The third phase of resolving a ticket is usually the actual appointment phase.
After tapping the I arrived at the location button the engineer displays readiness to the dispatcher for the on-site job.
The appointment phase assists the engineer with the actual work on-site.
Tap the Start button in the ticket to initiate the appointment.
Engineers can now check again tasks in the tasks screen and meanwhile resolve the problem on-site.
You can also tap the Pause button while doing the on-site task to stop the timer for the ticket or the whole appointment.
After finishing the work on the ticket or child tickets the engineer can finish the ticket.
After finishing all tickets on-site the engineer can tap the Finish button for the appointment.
The final phase of the appointment is the Report phase.
How to start the appointment
The START button initiates the appointment and can be triggered from the top bar inside an appointment.
You will see a tool icon after clicking the START button which indicates the dispatcher that you started working on the ticket.

How to start working on the ticket
The START button inside the Tickets tab starts the work process on the ticket.

How to pause the ticket/appointment
You can tap the Pause button while doing the on-site task to stop the timer for the ticket or the whole appointment.
How to finish working on the ticket
The FINISH button inside the the Tickets tab finishes the work process on the ticket.

How to finish the appointment
The finish button informs the dispatchers that you finished working on the ticket. You can trigger it either from the top bar or from the Ticket tab.
Tap on Yes again to confirm that the appointment is finished.
In the example below the engineer didn’t finish the work on the ticket just yet,
therefore the engineer has to finish the ticket first, before closing the appointment and proceeding to report!
