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The second phase of resolving a ticket is the appointment phase. After tapping the I arrived at the Location you are ready for the appointment.
The appointment phase is reserved for the actual work on-site. Now it’s time to fix actual device problems and let others know about it.
Tap the Start button in the ticket to initiate the appointment.
You can now check again your tasks in the tasks screen and meanwhile resolve the problem on-site.
You can also tap the Pause button, while doing the on-site task to stop the timer.
After finishing on-site you tap the Finish button.
The next phase is the Report / Resolve phase.
I arrived at location button
Let’s assume you arrived at end users’ location. Then it’s time for the Appointment phase. Tap the I arrived at location button to initiate the appointment. Tap on Yes again to confirm.
The start button initiates the appointment and can be triggered from the top bar or from the ticket tab. You will see a tools icon that indicates everybody that you started working on the ticket.
The pause button lets you indicate that you currently stopped working on the ticket.
The finish button informs the dispatchers that you finished working on the ticket. You can trigger it either from the top bar or from the ticket tab. Tap on Yes again to confirm.