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Quick Start
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Latest News
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Fieldcode Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions in the overview
- How to setup custom Automated Actions
- How to setup pre-configured Automated Actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
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Fieldcode Work Place
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- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to show tickets on Map
- How to use the ticket clipboard
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer in the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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Fieldcode Mobile App
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Fieldcode Customer Portal
How to configure master groups (BETA)
You can assign dispatch groups to a master group, but it will have no other effect than improving the Analytics data just yet.
Users of Fieldcode Work Place will not see if a group is part of a master group as of now. This may change with later iterations.
Please use master groups with care, as you may impact Analytics data negatively.
You have a big group of dispatchers covering the whole area of Nuremberg. You don't like the merged analytics data that this bigger group produces and it was your long-term plan anyways to split the Nuremberg group into two different groups covering Nuremberg North and Nuremberg South. You, therefore, change the Dispatch Group Nuremberg and instead create the Dispatch Group Nuremberg North and Nuremberg South. Then you would create a master group called Nuremberg All. This way you would create more precise analytics data for the future, without losing old analytics data, because you did not delete groups.
- Inside the Fieldcode Admin Panel go to Dispatch -> Process.
- Click on the plus button.
- Enter a name for your new master group.
- You are now able to select this created master group from inside an item in the Dispatch groups menu.