Category filters can help you narrow down search results
-
Latest News
-
Quick Start
-
Work Place
-
-
- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage parts
- How to show tickets on Map
- How to use the ticket clipboard
- How to open tickets in a new tab
- How to use container tickets
-
-
- How to use the Optimizer from the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to lock/unlock engineers
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
-
-
-
- How to manage parts
- How to assign/unassign tickets to partners
- How to use the Interaction buttons
- How to use the Workflow buttons
- How to use communications
- How to schedule tickets
- How to edit ticket details
- How to cancel a ticket
- How to use the Remove Pending button
- How to report a ticket
- How to create intervention infos
- How to create intervention reports
- How to cancel an appointment
-
Admin Panel
-
- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- How to create & edit automated actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
-
FMA
-
- Fieldcode App (FMA)
- How to download the Fieldcode App
- How to login to Fieldcode
- How to configure multiple accounts
- How to enable/disable notifications
- How to change the theme
- How to log work times
- How to synchronize tickets
- How to navigate to appointments
- How to log drive times & drive breaks
- How to inform dispatchers
- How to view archived appointments
-
-
FMA 1
-
Customer Portal
How to use the Interaction buttons
The interaction buttons are located in the top right corner of the ticket header and give you the option to copy tickets, add and remove escalation flags, add and remove VIP flags, assign and un-assign partners, and grab and un-grab tickets.

How to clone tickets (Copy button)
You can copy tickets instead of creating them from scratch. This can be useful, for example, if a report was not successful and you need a follow-up ticket with the same description and location information. Copying a ticket saves time because you don’t have to create a new one manually.
- Inside the Ticket Details of the ticket you want to clone click the clone button.
- Select the project into which the ticket should be cloned from the dropdown.
- Click on the Continue to clone button.
- Double-check the Ticket Details that are cloned.
You can also edit fields in this step, in case you want to change some information for the to be cloned ticket. - Click on Clone.
- The newly cloned ticket should appear inside the Ticket Pool.


How to add a escalation flag (Flash button)
Escalation flags are usually used on tickets, that need some sort of special attention and cannot be easily handled because they fall for example out of scope.
To add an escalation flag, click on the Escalation button and select the reason for the escalation from the drop-down.
How to add a VIP flag (Star button)
VIP flags are usually used on tickets with a higher priority than usual.
To add a VIP flag, click on the VIP flag button.
How to assign a partner (Handshake button)
A partner engineer is usually an engineer under subcontract with your company.
To add a partner engineer for the ticket click on the Assign partner button. Once clicked you will be able to select a partner from the drop-down list.
How to grab a ticket (Hands button)
To grab a ticket click on the Grab it button. A grabbed ticket indicates that you, the user, are currently working on the ticket.
The grabbed indication will be visible to all other users.
0 out of 5 stars
5 Stars | 0% | |
4 Stars | 0% | |
3 Stars | 0% | |
2 Stars | 0% | |
1 Stars | 0% |