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How to use the Interaction buttons
The interaction buttons are located in the top-right section of the Ticket header and allow for adding escalation flags, VIP flags, assigning partners, and grabbing tickets.
The person button displays who currently grabbed the tickets and therefore the name of the ticket grabber.
How to add a escalation flag (Flash button)
To add an escalation flag, click on the Escalation button and select the reason for the escalation from the drop-down.
How to add a VIP flag (Star button)
To add a VIP flag, click on the VIP flag button. Once added, the confirmation will show up in the notification area.
How to assign a partner (Handshake button)
To add a partner engineer for the ticket click on the Assign partner button. Once clicked you will be able to select a partner from the drop-down list.
Learn more about configuring partners in the Fieldcode admin panel and how partners can be utilized inside the Fieldcode work place.
How to grab a ticket (Hands button)
To grab a ticket click on the Grab it button. A grabbed ticket indicates that you (the dispatcher) are currently working on the ticket. It will be visible to other users.
Learn more about the Grab it button.