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Latest News
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Quick Start
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Work Place
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- Manage Parts
- Assign Partners
- Interaction Buttons
- Workflow Buttons
- Communications Usage
- Schedule Tickets
- Edit Ticket Details
- Cancel Tickets
- Remove Tickets from the Ticket Clipboard
- Report Tickets
- Create Intervention Info
- Create Intervention Reports
- Cancel Appointments
- Clone Tickets
- Edit Privat Notes
- Inline Skill Editing
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Admin Panel
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- Process Menu Explained
- Workflows Usage
- What are Appearances in context of workflows?
- What are Buttons in context of workflows?
- What are Automations in context of workflows?
- What are Guides in context of workflows?
- What are Actions in context of workflows?
- Projects Configuration
- Custom Forms Creation
- Lists Configuration
- Customer Portal Customization
- Automated Actions
- Conditions Configuration
- Indications Configuration
- Template Configuration
- Ticket Durations Configuration
- Custom Fields Configuration
- Value Sets Configuration
- SLA Profile Configuration
- Ticket Repair
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Fieldcode FMA app
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Customer Portal
Work Place
This application is addressed to dispatchers, that assign incoming tickets to the engineers and make appointments.
Depending on your job role it doesn’t have to stop there. As you customize and configure the Work place and utilize the available components more and more to your needs the Work place can be also an excellent tool for analysts, data enthusiasts, back-office managers, and many other job roles.
![](https://manual.fieldcode.com/wp-content/uploads/2022/08/Work-place-768x398.png)
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Work place header
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Work place sidebar
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Ticket Pool
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Timeline
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Map
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Ticket Details
- Ticket Pool -> often also referred to as Ticket Pool component
- Timeline -> often also referred to as Timeline component
- Ticket Details -> often also referred to as Ticket Details component
- Map -> often also referred to as Map component
- Forecasting -> often also referred to as Analytics component/PowerBI/Forecasting
- Scheduling Assistant -> your choice to smartly schedule tickets as a dispatcher
- Workload Calendar ->your choice to keep the workloads of your engineers on track
- Quicklaunch -> your choice to edit ticket details fast one-by-one
In the different components you will encounter terms like:
- Workflow buttons
- Interaction buttons
- Tabs
You can customize the whole Fieldcode Work Place experience with the help of:
- Admin panel
![](https://manual.fieldcode.com/wp-content/uploads/2022/08/Scheduling-assistant.png)
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How to open the Scheduling assistant
Option 1: By double-clicking on a particular ticket in the Ticket Pool.
Option 2: From the context menu of a ticket in the Ticket Pool in the Dispatch view.
Option 3: From the Timeline by right-clicking (opening the context menu) on Schedule ticket.
Option 4: From the Ticket Details by right-clicking on the matching workflow button.
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