Fieldcode Manual
Tip: You can use filters for better results
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Latest News
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Quick Start
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Work Place
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- Manage Parts
- Assign Partners
- Interaction Buttons
- Workflow Buttons
- Communications Usage
- Schedule Tickets
- Edit Ticket Details
- Cancel Tickets
- Remove Tickets from the Ticket Clipboard
- Report Tickets
- Create Intervention Info
- Create Intervention Reports
- Cancel Appointments
- Clone Tickets
- Edit Privat Notes
- Inline Skill Editing
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Admin Panel
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- ServiceNow Connection
- Create Test Tickets
- Aliases Usage
- Workflows Usage
- What are Appearances in context of workflows?
- What are Buttons in context of workflows?
- What are Automations in context of workflows?
- What are Guides in context of workflows?
- What are Actions in context of workflows?
- Optimizer Configuration
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- Process Menu Explained
- Workflows Usage
- What are Appearances in context of workflows?
- What are Buttons in context of workflows?
- What are Automations in context of workflows?
- What are Guides in context of workflows?
- What are Actions in context of workflows?
- Projects Configuration
- Custom Forms Creation
- Lists Configuration
- Customer Portal Customization
- Automated Actions
- Conditions Configuration
- Indications Configuration
- Template Configuration
- Ticket Durations Configuration
- Custom Fields Configuration
- Value Sets Configuration
- SLA Profile Configuration
- Workflow Monitoring
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Fieldcode FMA app
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Customer Portal
Last updated:June 28, 2024
How to filter for tickets
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Filtering is an option inside the Expert tab. It allows you to drill down your search to either a very specific ticket or even a group of tickets.
- Make use of the filters you want to apply. It is not required to use all filters at once, though you can.
- Click on the Search button.
- Matching tickets should immediately appear in the list.
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Project drop-down filter
You can select one or multiple projects. -
CNI filter
You can enter CNI number. -
Status drop-down filter
You can select one or multiple statuses. -
CNE filter
You can enter a CNE number. -
LSDT Start filter
You can enter a LSDT start time. -
LSDT End filter
You can enter a LSDT end time. -
CNE Parent filter
You can enter a CNE parent number. -
Search button
Initiates the search.
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