Welcome to the Fieldcode Manual
Type a term in the box to instantly list helpful topics. Category filters help to narrow down search results.
-
Quick Start
-
Latest News
-
Fieldcode Admin Panel
-
- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions in the overview
- How to setup custom Automated Actions
- How to setup pre-configured Automated Actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
-
Fieldcode Work Place
-
-
- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to show tickets on Map
- How to use the ticket clipboard
- How to open tickets in a new tab
- How to use container tickets
-
-
- How to use the Optimizer in the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
-
-
-
Fieldcode Mobile App
-
Fieldcode Customer Portal
Last updated:
How to filter for tickets
Copy the URL link to this section to share
Filtering is an option inside the Expert tab. It allows you to drill down your search to either a very specific ticket or even a group of tickets.
- Utilize the filters you want to apply. It is not required to use all filters at once.
- Click on the Search button.
- Matching tickets should immediately appear in the list.

-
Project drop-down filter
You can select one or multiple projects. -
CNI filter
You can enter CNI number. -
Status drop-down filter
You can select one or multiple statuses. -
CNE filter
You can enter a CNE number. -
LSDT Start filter
You can enter a LSDT start time. -
LSDT End filter
You can enter a LSDT end time. -
CNE Parent filter
You can enter a CNE parent number. -
Search button
Initiates the search.
Table of Contents