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How to lock tickets from the Timeline

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You can lock tickets in the Timeline. Locking a ticket can be useful for dispatchers if they want to make sure the appointment takes place on a specific date and time. This can be due to arrangements with the end user or because dispatchers want to manually avoid a particular ticket getting optimized by the Optimizer.

Here’s how you lock a ticket:

  1. Right-click on a particular ticket in the Timeline.
  2. Select Lock in the context menu.
  3. Your ticket is now locked (indicated with a closed key) and won’t be repositioned by the Optimizer anymore.

How to unlock tickets from the Timeline

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Unlocking a ticket cancels the lock that is on a particular ticket. Maybe the arrangement with the customer shouldn’t take place on a specific date and time or you dispatchers want the option again to optimize a particular ticket then they would unlock the ticket again.

Here’s how you unlock a ticket:

  1. Right-click on a particular ticket in the Timeline.
  2. Select Unlock in the context menu.
  3. Your ticket is now unlocked (indicated with an open key) and can be repositioned by the Optimizer again.
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