Welcome to the Fieldcode Manual

Tip: Start typing in the input box for immediate search results.

Last updated:

Ticket Pool tab

Copy the URL link to this section to share

The Ticket Pool is the hotspot for incoming tickets. The Ticket Pool is clustered in different tabs, which further filter tickets depending on your use case/ job role. The Ticket Pool stores all tickets and shows relevant ones in the different tabs. For example in the dispatch tab you will only see tickets of your Dispatch group.

By clicking the expand arrow  in the component you can reveal different tabs. There you can decide and cycle through the different tabs to filter for relevant tickets depending on your use case / job role.

The four sub-tabs are: Dispatch tab, General tab, Predefined tab, Expert tab.

They all serve a different purpose:

  • Dispatch tab: The dispatch tab displays you tickets that are ready for the dispatch process.
  • General tab: The general tab lets you look for all tickets inside the ticket system.
    You can also use free-text search queries here.
  • Predefined tab: The Predefined tab lets you use queries configured in My queries.
  • Expert tab: The Expert tab lets you use filters extensively. 
Was this article helpful?
How can we improve this article?
Please submit the reason for your vote so that we can improve the article.
Next What is the Dispatch tab?
Table of Contents