Category filters can help you narrow down search results
-
Latest News
-
Quick Start
-
Work Place
-
-
- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage parts
- How to show tickets on Map
- How to use the ticket clipboard
- How to open tickets in a new tab
- How to use container tickets
-
-
- How to use the Optimizer from the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to lock/unlock engineers
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
-
-
-
- How to manage parts
- How to assign/unassign tickets to partners
- How to use the Interaction buttons
- How to use the Workflow buttons
- How to use communications
- How to schedule tickets
- How to edit ticket details
- How to cancel a ticket
- How to use the Remove Pending button
- How to report a ticket
- How to create intervention infos
- How to create intervention reports
- How to cancel an appointment
-
Admin Panel
-
- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- How to create & edit automated actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
-
FMA
-
- Fieldcode App (FMA)
- How to download the Fieldcode App
- How to login to Fieldcode
- How to configure multiple accounts
- How to enable/disable notifications
- How to change the theme
- How to log work times
- How to synchronize tickets
- How to navigate to appointments
- How to log drive times & drive breaks
- How to inform dispatchers
- How to view archived appointments
-
-
FMA 1
-
Customer Portal
How to use the Ticket Pool
Please browse through the Ticket Pool Best Practices section to discover what you can do inside the Ticket Pool.
What is the Ticket Pool?
The Ticket Pool is the hotspot for incoming tickets.
The Ticket Pool is clustered in different tabs, which further filter tickets depending on your use case/ job role. The ticket pool stores all tickets and shows relevant ones in the different tabs. For example, in the dispatch tab, you will only see tickets of your selected Dispatch group.
The ticket pool allows you to cluster by specific tickets, allows you to temporarily or permanently store tickets, allows you to be notified on specific tickets (to gather useful information), allows you to apply filters, and allows you to view conditions or indications of specific tickets.

Sub-tabs purpose
The Ticket Pool is the hotspot for incoming tickets. The Ticket Pool is clustered in different tabs, which further filter tickets depending on your use case/job role. The Ticket Pool stores all tickets and shows relevant ones in the different tabs. For example, in the dispatch tab, you will only see tickets from your Dispatch group.
By clicking the expand arrow in the component you can reveal different tabs. There you can decide and cycle through the different tabs to filter for relevant tickets depending on your use case/job role.
The four sub-tabs are the Dispatch tab, General tab, Predefined tab, and Expert tab.
They all serve a different purpose:
- Dispatch tab: The Dispatch tab displays your tickets that are ready for the dispatch process.
- General tab: The General tab gives you the opportunity you look for particular tickets or ticket-sets inside the ticket system.
You can also use free-text search queries in this tab. - Predefined tab: The Predefined tab lets you use self-configured queries configured inside the My queries editor.
- Expert tab: The Expert tab gives you the opportunity to use filters extensively.
0 out of 5 stars
5 Stars | 0% | |
4 Stars | 0% | |
3 Stars | 0% | |
2 Stars | 0% | |
1 Stars | 0% |