Welcome to the Fieldcode Manual
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Quick Start
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Release Notes
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Short Overview
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Work place
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- What is the Ticket Pool?
- Ticket Pool Walkthrough
- How to use the Clipboard tab
- How to use the Ticket info tab
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- What can be done in the Ticket Pool?
- How to search for tickets
- How to link & unlink components together
- How to filter for tickets
- How to fine-search for tickets
- How to download ticket data as an .xls sheet
- How to copy filters / queries for colleagues
- How to email filters / queries to colleagues
- How to customize the Ticket Pool
- How to interact with tickets
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Admin panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions Walkthrough
- How to setup Custom Automated Actions
- How to setup preconfigured Automated Actions
- How to create & edit Conditions
- How to create & edit Indications
- How to setup Email templates
- How to create & edit the ticket duration
- How to setup Custom fields
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Mobile App
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Live Tracking
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Ticket Pool tab
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The Ticket Pool is the hotspot for incoming tickets. The Ticket Pool is clustered in different tabs, which further filter tickets depending on your use case/ job role. The Ticket Pool stores all tickets and shows relevant ones in the different tabs. For example in the dispatch tab you will only see tickets of your Dispatch group.
By clicking the expand arrow in the component you can reveal different tabs. There you can decide and cycle through the different tabs to filter for relevant tickets depending on your use case / job role.
The four sub-tabs are: Dispatch tab, General tab, Predefined tab, Expert tab.
They all serve a different purpose:
- Dispatch tab: The dispatch tab displays you tickets that are ready for the dispatch process.
- General tab: The general tab lets you look for all tickets inside the ticket system.
You can also use free-text search queries here. - Predefined tab: The Predefined tab lets you use queries configured in My queries.
- Expert tab: The Expert tab lets you use filters extensively.
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