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Quick Start
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Latest News
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Fieldcode Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions in the overview
- How to setup custom Automated Actions
- How to setup pre-configured Automated Actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
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Fieldcode Work Place
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- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to show tickets on Map
- How to use the ticket clipboard
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer in the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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Fieldcode Mobile App
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Fieldcode Customer Portal
How to leave ticket feedback
You have the possibility to leave a message to the dispatcher by using the Feedback button inside the Customer Portal. The Feedback will be displayed to the dispatcher which will be able to acknowledge the message accordingly. Giving feedback to the engineer could be useful when, for example, more detailed location info is required, because the engineer cannot find you or because of other circumstances that are essential for the ticket-solving process.
This option is only available when configured by admins.
Please note that you cannot leave more than 20 messages on a ticket.
The Feedback button is located in the right-bottom corner of the Customer Portal.

After clicking on the Feedback button you can leave your message to the dispatcher. Type your message and click SEND after wards.
Please note that you cannot leave more than 20 messages on a ticket and you are not allowed to exceed more than 2000 characters when formulating a message.

End users then can follow the updates on the comment by looking inside the Status Updates section inside the Customer Portal.