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Latest News
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Quick Start
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Work Place
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- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage parts
- How to show tickets on Map
- How to use the ticket clipboard
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer from the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to lock/unlock engineers
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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- How to manage parts
- How to assign/unassign tickets to partners
- How to use the Interaction buttons
- How to use the Workflow buttons
- How to use communications
- How to schedule tickets
- How to edit ticket details
- How to cancel a ticket
- How to use the Remove Pending button
- How to report a ticket
- How to create intervention infos
- How to create intervention reports
- How to cancel an appointment
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Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- How to create & edit automated actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
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FMA
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- Fieldcode App (FMA)
- How to download the Fieldcode App
- How to login to Fieldcode
- How to configure multiple accounts
- How to enable/disable notifications
- How to change the theme
- How to log work times
- How to synchronize tickets
- How to navigate to appointments
- How to log drive times & drive breaks
- How to inform dispatchers
- How to view archived appointments
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FMA 1
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Customer Portal
How to synchronize tickets
The complete sync of the app and all appointments and tickets may take some moments to complete. You can also pull down the screen to synchronize.
When you start your workday, you most likely want to make sure that the latest ticket orders have been synced within your app. The app automatically syncs each time you open it so that the latest ticket data with all appointments that are scheduled for next time appear within your app. However, you can also manually start a sync by either swiping down from the main screen or appointments menu or by tapping “Sync Now” in the Settings menu, for example.
Option 1: From the Settings menu
You can trigger a synchronization from the Settings menu to get the latest appointments that the dispatcher has published.
- From the Home screen tap on the Settings button.
- Tap on the Sync Now button.
- Wait until the synchronization finishes, your new appointments should be visible shortly after the synchronization finishes.

Option 2: From the Home/Appointments screen
You can trigger a synchronization from the Home/Appointments screen to get the latest appointments that the dispatcher has published.
- Pull down from the Home screen or Appointments menu.
- Wait until the wheel vanishes.
Your new appointments should be visible shortly after the synchronization finishes.

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