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Quick Start
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Work Place
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- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage parts
- How to show tickets on Map
- How to use the ticket clipboard
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer from the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to lock/unlock engineers
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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- How to manage parts
- How to assign/unassign tickets to partners
- How to use the Interaction buttons
- How to use the Workflow buttons
- How to use communications
- How to schedule tickets
- How to edit ticket details
- How to cancel a ticket
- How to use the Remove Pending button
- How to report a ticket
- How to create intervention infos
- How to create intervention reports
- How to cancel an appointment
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Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- How to create & edit automated actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
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FMA
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- Fieldcode App (FMA)
- How to download the Fieldcode App
- How to login to Fieldcode
- How to configure multiple accounts
- How to enable/disable notifications
- How to change the theme
- How to log work times
- How to synchronize tickets
- How to navigate to appointments
- How to log drive times & drive breaks
- How to inform dispatchers
- How to view archived appointments
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FMA 1
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Customer Portal
What is Fieldcode?
Fieldcode provides companies with a software toolset that helps to manage field service teams efficiently and therefore delight end users with a smart service experience. The software toolset Fieldcode gives companies a lot of control and flexibility to simplify the complexity of field service challenges, while also committing to CO2 compensation with each intervention.
Fieldcode Admin Panel
This application is devised for administrators of the system, who adapt the system to the business needs.
The more configuration is applied in the Admin Panel, the smarter Fieldcode Work Place becomes. In the Admin Panel, you can configure for example your user base for Fieldcode Work Place, you can configure projects for Fieldcode Work Place, can configure dispatch groups for Fieldcode Work Place, can customize Optimizer settings, can customize the Customer Portal experience for your end users, and much more.
Start learning about the Fieldcode Admin Panel from here.

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Access configuration
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Process configuration
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Dispatch configuration
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Interface configuration
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Sidebar to quickly access all the sections and sub-sections
Fieldcode Work Place
This application is addressed to dispatchers, that assign incoming tickets to the engineers and make appointments.
Depending on your job role it doesn’t have to stop there. As you customize and configure the Work Place and utilize the available components more and more to your needs the Work Place can be also an excellent tool for Analysts, data enthusiasts, back-office managers, and many other job roles.
Start learning about Fieldcode Work Place from here.

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Fieldcode Work Place header
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Fieldcode Work Place sidebar
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Ticket Pool
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Timeline
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Map
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Ticket Details
Fieldcode Mobile Application
The Fieldcode Mobile Application is designed for Field service engineers, who want to efficiently manage their daily work.
Through the Fieldcode Mobile App, engineers/technicians can access all their ticket data and record and report their work on-site. Keep your entire field operations team updated on their scheduled events and provide them with important information such as all relevant schedule details, information about the customers, communication details, updates on part delivery, and route information on a practical map relevant to your engineers/technicians.
Start learning about Fieldcode Mobile Application for Apple and Android devices from here.

Fieldcode Customer Portal
This application is devised for end users that have a ticket request via the Fieldcode system.
Fieldcode gives end users the easy option to track tickets and the ticket progress. Inside the Customer Portal end users can also book and change appointments (if configured that way) and administrators can also customize the whole Customer Portal experience for Field Service ticket requestors/end users.
Start learning about the Fieldcode Customer Portal from here.
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