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Quick Start
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- What is Fieldcode?
- Definitions
- What are tickets, projects and workflows?
- How to log in to Fieldcode
- What is the Fieldcode Support Panel?
- What are components?
- What are views?
- Ticket statuses and their meaning
- Ticket colors and their meaning
- Map symbols and their meaning
- Frequently Asked Questions
- Setting up Fieldcode
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Release Notes
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Short Overview
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Fieldcode Work Place
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- How to schedule tickets
- How to search for tickets
- How to expert-search for tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to show tickets on Map
- How to use the Clipboard
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer in the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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- How to use the Interaction buttons
- How to assign/unassign tickets to partners
- How to manage spare parts
- How to use the Workflow buttons
- How to use the Ticket info button
- How to use the Email button
- How to use the Comment button
- How to schedule tickets
- How to use the Remove Pending button
- How to cancel a ticket
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Fieldcode Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions in the overview
- How to setup custom Automated Actions
- How to setup pre-configured Automated Actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
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- Articles coming soon
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Fieldcode Mobile App
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Fieldcode Customer Portal
What is Fieldcode?
Fieldcode provides you with a software toolset that helps you to manage your field service teams efficiently and delight your customers with smart experiences. The toolset gives you a lot of control to simplify the complexity of your field service workflow while committing to CO2 compensation with each intervention at the same time.
Fieldcode Work Place
The software solution is addressed to dispatchers, that assign incoming tickets to the engineers and make appointments.
Depending on your job role it doesn’t have to stop there. Depending on how you configure the Work Place with other components it can be an excellent tool for Analysts, data enthusiasts, back-office managers and more.
Start learning about Fieldcode Work Place from here.

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Fieldcode Work Place header
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Fieldcode Work Place sidebar
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Ticket Pool
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Timeline
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Map
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Ticket Details
Fieldcode Admin Panel
The software solution is devised for administrators of the system, who adapt the system to the business needs.
The more configuration is applied in the Admin Panel, the smarter Fieldcode Work Place becomes. Here you can configure users for Fieldcode Work Place, projects for Fieldcode Work Place, Dispatch groups for Fieldcode Work Place, add Optimizer settings, and much more.
Start learning about Fieldcode Admin Panel from here.

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Access configuration
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Process configuration
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Dispatch configuration
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Interface configuration
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Sidebar to quickly access all the sections and sub-sections
Fieldcode Mobile Application
The app solution is designed for Field service engineers, that want to keep track of their daily work.
Through the Fieldcode Mobile App, the engineers can access all their ticket data and record and report their work on-site. Keep your entire field operations team updated on their scheduled events and provide them with important information such as: schedule details, customer info, communication details, updates on part delivery, and route information on the map.
Start learning about Fieldcode Mobile Application for Apple and Android devices from here.

Fieldcode Customer Portal
Fieldcode gives end customers the option to track tickets and the ticket progress.
Start learning about the Fieldcode Customer Portal from here.