Welcome to the Fieldcode Manual

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Fieldcode provides you with a software toolset that helps you to manage your field service teams efficiently and delight your customers with smart experiences. The toolset gives you a lot of control to simplify the complexity of your field service workflow while committing to CO2 compensation with each intervention at the same time. 

The software solution is addressed to dispatchers, that assign incoming tickets to the engineers and make appointments.

Depending on your job role it doesn’t have to stop there. Depending on how you configure the work place with other components it can be an excellent tool for Analysts, data enthusiasts, and back-office managers.

Start learning about Fieldcode work place from here.

  • Fieldcode Work place header

  • Fieldcode Work place sidebar

  • Ticket pool component

  • Timeline component

  • Map component

  • Ticket details component

The software solution is devised for administrators of the system, who adapt the system to the business needs.

The more configuration is applied in the admin panel, the smarter Fieldcode work place becomes. Here you can configure users for Fieldcode work place, projects for Fieldcode work place, Dispatch groups for Fieldcode work place, add Optimizer settings, and much more.

Start learning about Fieldcode admin panel from here.

  • Access configuration

  • Process configuration

  • Dispatch configuration

  • Interface configuration

  • Sidebar to quickly access all the sections

The app solution is designed for Field service engineers, that want to keep track of their daily work.

Through the Fieldcode mobile app, the engineers can access all their ticket data and record and report their work on-site. Keep your entire field operations team updated on their scheduled events and provide them with important information such as: schedule details, customer info, communication details, updates on part delivery, and route information on the map.

Start learning about Fieldcode mobile application for Apple and Android devices from here.

The live tracking app solution for customers / ticket requestors.

The app and browser application allows end users to live track their tickets. End customers will be informed about their tickets’ status and possible ticket updates.

Start learning about the Fieldcode information center for Apple devices from here.

Start learning about the Fieldcode information center for Android devices from here.

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