Fieldcode Manual

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Fieldcode provides companies with a software toolset that helps to manage field service teams efficiently and therefore delight end users with a smart service experience. The software toolset Fieldcode gives companies a lot of control and flexibility to simplify the complexity of field service challenges, while also committing to CO2 compensation with each intervention.

This application is devised for administrators of the system, who adapt the system to the business needs.

The more configuration is applied in the Admin panel, the smarter the Work place becomes. In the Admin panel, you can configure for example your user base for Work place, you can configure projects for Work place, you can configure dispatch groups for Work place, you can customize Optimizer settings, you can customize the Customer portal experience for your end users, and much more.

You can start learning about Admin panel from here.

  • Access configuration

  • Process configuration

  • Dispatch configuration

  • Interface configuration

  • Sidebar to quickly access all the sections and sub-sections

This application is addressed to dispatchers, that assign incoming tickets to the engineers and make appointments.

Depending on your job role it doesn’t have to stop there. As you customize and configure the Work place and utilize the available components more and more to your needs the Work place can be also an excellent tool for Analysts, data enthusiasts, back-office managers, and many other job roles.

You can start learning about Work place from here.

  • Work place header

  • Work place sidebar

  • Ticket Pool

  • Timeline

  • Map

  • Ticket Details

The Fieldcode FMA app is designed for Field Service Engineers, who want to efficiently manage their daily work.

Through the Fieldcode FMA app, engineers/technicians can access all their ticket data and record and report their work on-site. Keep your entire field operations team updated on their scheduled events and provide them with important information such as all relevant schedule details, information about the customers, communication details, updates on part delivery, and route information on a practical map relevant to your engineers/technicians.

You can start learning about the Fieldcode FMA app for Apple and Android devices from here.

Fieldcode FMA app

This application is devised for end users that have a ticket request via the Fieldcode system.

Fieldcode gives end users the easy option to track tickets and the ticket progress. Inside the Customer portal end users can also book and change appointments (if configured that way) and administrators can also customize the whole Customer portal experience for field service ticket requestors/end users.

You can start learning about the Customer portal from here.

Customer portal - Web view
Customer portal - Mobile view
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