Fieldcode Manual
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Quick Start
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Work Place
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- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to use the Ticket Clipboard tab
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to/from partners
- How to manage parts
- How to show tickets on Map
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer
- How to schedule tickets
- How to publish/unpublish tickets
- How to lock/unlock tickets
- How to lock/unlock engineers
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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- How to manage parts
- How to assign/unassign tickets to/from partners
- How to use the Interaction buttons
- How to use the Workflow buttons
- How to use communications
- How to schedule tickets
- How to edit ticket details
- How to cancel a ticket
- How to use the Remove Pending button
- How to report a ticket
- How to create intervention infos
- How to create intervention reports
- How to cancel an appointment
- How to clone tickets
- How to edit private notes
- How to add & remove skills
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Admin Panel
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- How to connect with ServiceNow
- How to create test tickets
- What are aliases?
- What does workflow mean?
- What are appearances in context of workflows?
- What are buttons in context of workflows?
- What are automations in context of workflows?
- What are guides in context of workflows?
- What are actions in context of workflows?
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- What is the Process menu?
- What does workflow mean?
- What are appearances in context of workflows?
- What are buttons in context of workflows?
- What are automations in context of workflows?
- What are guides in context of workflows?
- What are actions in context of workflows?
- How to create & edit projects
- How to create & edit custom forms
- How to create & edit lists
- How to customize the Customer Portal
- How to create & edit automated actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to repair tickets with Ticket Workflow Monitoring
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Fieldcode FMA app
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- Fieldcode FMA app
- How to download the Fieldcode FMA app
- How to login
- How to configure multiple accounts
- How to enable/disable notifications
- How to change the theme
- How to log work times
- How to synchronize tickets
- How to navigate to appointments
- How to log drive times & drive breaks
- How to inform dispatchers
- How to view archived appointments
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Customer Portal
Last updated:
How to complete the driving phase
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The next phase of resolving a ticket on the field is the driving phase.
- The driving phase is utilized to track driving times.
- You can navigate to your next destination by tapping on the destination arrow.
- You can pause the Driving phase.
- You can end the Driving phase.
After resolving the driving phase you can proceed to the appointment phase.
How to start the drive
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The drive button starts the drive and lets Work Place know that the driving phase to the ticket location has been initiated. The status inside FMA app will change to status Driving.
- Tap on the appointment you want to resolve.
- Tap on the Drive button at the top.
How to pause the drive
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- Tap on the appointment you want to resolve.
- Tap on the Pause button at the top.
How to navigate to the appointment
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FMA Application and Maps App
- You can switch between the FMA App and your Maps App anytime.
- The FMA App and the Maps App will by default continue to run in the background.
- Tap on the appointment you want to resolve.
- Tap on the Drive button at the top.
- Tap on the destination arrow.
- Your navigation app should launch allowing you to navigate to your location.
How to end the drive
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Let’s assume you arrived at your ticket location.
Then it’s time to proceed over to the Appointment phase.
- Tap on the appointment you want to resolve.
- Tap the Arrived button to finish the driving phase and initiate the appointment phase.
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