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Quick Start
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Release Notes
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Short Overview
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Work place
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- What is the Ticket Pool?
- Ticket Pool Walkthrough
- How to use the Clipboard tab
- How to use the Ticket info tab
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- What can be done in the Ticket Pool?
- How to search for tickets
- How to link & unlink components together
- How to filter for tickets
- How to fine-search for tickets
- How to download ticket data as an .xls sheet
- How to copy filters / queries for colleagues
- How to email filters / queries to colleagues
- How to customize the Ticket Pool
- How to interact with tickets
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Admin panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- Automated Actions Walkthrough
- How to setup Custom Automated Actions
- How to setup preconfigured Automated Actions
- How to create & edit Conditions
- How to create & edit Indications
- How to setup Email templates
- How to create & edit the ticket duration
- How to setup Custom fields
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Mobile App
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Live Tracking
Custom fields
Under this tab you can create your own form fields for a personalized Fieldcode work place experience. Custom fields allow you to create your own fields within the application. Custom Fields find their useful purpose inside Custom Forms.
Expand the menu by clicking the expand arrow in the Navigation OR click directly on the Process symbol to reveal all options of Process configuration.
Go to Process -> Custom fields.
What is the difference between Custom Fields and Custom Forms?
Custom fields are basically an element inside a custom form and are displayed throughout the system for informational purposes.
Therefore it’s smart to first create required Custom Fields and then create Custom Forms after wards.
Where can I find Custom Fields inside the Forms Creator?
Custom fields are always stored inside the same type. You decide the object type already while creating the custom field. The corresponding type can be found inside the Forms creator. If you create a field with the type device, the created custom field device will be displayed under device.
Create & edit custom fields
- Click on the plus button right next to the search bar to add a new custom field.
- Decide if your field should be visible after creation with the Active toggle.
- Insert a Custom field name for the custom field – the following criteria must be fulfilled:
- Special characters are not allowed
- Field names cannot contain the null character (also not the spaces)
- You are not allowed to divide the name with dots
- Max. length: 120 characters
- Select the object, where your custom field should appear, you have the choice between the objects described further below.
- You can now select between the custom field types described below.
- (Optional) While you setup your custom fields you have various Input field settings, depending on the field type you selected.
- (Optional) You can also add translations to other languages for your custom fields and info messages by hitting the corresponding Add label translation button.
Deleting translations is always possible with the trash bin button. - Click Save.

Object types
Object name | Description |
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Ticket | Your custom field will be visible for others in Work place - Ticket Details - Overview - Ticket |
Report | Your custom field will be visible for others in Work place - Ticket Details - Intervention - Report |
Device | Your custom field will be visible for others in Work place - Ticket Details - Device |
Part | Your custom field will be visible for others in Work place - Ticket Details - Parts |
User | Your custom field will be visible for others in Admin panel - Access - Users |
Field types










Field type | Description |
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Input | A input field lets users input characters or numbers. The maximal character count for an input fields is 50. |
Simple Paragraph Text | A simple paragraph text field lets users input characters or numbers. |
Drop down | A dropdown field lets users select a field from the dropdown. You can give users a choice between different selections. |
Checkbox | A checkbox field lets users select a checkbox from different checkboxes. You can give users a choice between different selections. |
Date & Time | A date & time field lets users fill in a date & time manually. The date is in DD/MM/YYYY format. |
Date | A date field lets users fill in a date manually. The date is in DD/MM/YYYY format. |
Time | A time field lets users fill in a time manually. |
Translation settings
Translation setting | Description |
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Label translation | Select a language, insert the translation, add other language, if wished. |
Add info message translation | Select a language, insert the translation, add other language, if wished. |
Deactivate custom fields
You are able to deactivate custom fields by toggling the Active toggle of the field to Off state.
- Select the field you want to deactivate from the custom field list.
- In the Custom field tab toggle the Active toggle to Off state.