This row indicates the date that was entered in the system before any changes were made.

Dates marked in gray are not available for booking. This can be due to custom Customer Portal configurations or these days are bank holidays or weekends.

Dates marked with a yellow triangle indicate limited engineer availability. Your ticket could might get moved by dispatchers to another spot if you select this date.

Dates marked with a sand clock indicate the earliest (ESDT) and latest service commitment date (LSDT). Ideally, a ticket should be resolved within this time frame.

Dates marked with green triangles indicate the earliest and latest part availability dates. If a ticket needs special replacement parts to be resolved, the date should ideally be placed between the earliest and latest part availability date. A green triangle on the upper left indicates the first possible part available day, while a green triangle on the lower right indicates the last possible part available day.

Your new date selection is displayed with a border around the date.

This row indicates the engineer’s availability timeframe and gives you a tip if the day is good to book.

You have to check this checkbox to confirm the appointment booking changes.