Welcome to the Fieldcode Manual

Type a term in the box to instantly list helpful topics. Category filters help to narrow down search results.

Last updated:

How to track the ticket progress

Copy the URL link to this section to share

Tracking tickets is as simple as it gets. When ticket tracking is available for your ticket you should receive an email with a  dedicated tracking link.

  1. Open the email with the tracking link in the email program of your choice.
  2. Click on the tracking link to be forwarded to the Customer Portal website.
  3. You should be able to access Customer Portal website which contains the ticket progress on your desktop or mobile device.
Example of the tracking link email
Customer Portal - Web View
Customer Portal - Mobile View
Was this article helpful?
How can we improve this article?
Please submit the reason for your vote so that we can improve the article.
Table of Contents