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The Ticket Pool is the hotspot for incoming tickets.

The Ticket Pool is clustered in different tabs, which further filter tickets depending on your use case/ job role. The Ticket Pool stores all tickets and shows relevant ones in the different tabs. For example in the dispatch tab you will only see tickets of your selected Dispatch group.

The Ticket Pool allows you to cluster by specific tickets, allows you to temporary or  permanently store tickets, allows you to be notified on specific tickets (to gather useful information), allows you to apply filters and allows you to view conditions or indications of specific tickets.

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