Fieldcode Manual
Category filters can help you narrow down search results
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Latest News
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Quick Start
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Work Place
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- How to schedule tickets
- How to search for tickets
- How to query tickets
- How to filter for tickets
- How to grab/ungrab tickets
- How to link & unlink components together
- How to download ticket data as a excel sheet
- How to copy filters/queries for colleagues
- How to email filters/queries to colleagues
- How to assign/unassign tickets to partners
- How to manage parts
- How to show tickets on Map
- How to use the ticket clipboard
- How to open tickets in a new tab
- How to use container tickets
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- How to use the Optimizer from the Timeline
- How to schedule tickets
- How to publish tickets to engineers from the Timeline
- How to lock/unlock tickets
- How to lock/unlock engineers
- How to manually reschedule PUDOs
- How to show tickets on Map
- How to manage availabilities
- How to manage subgroups
- How to display an additional time zone
- How to move tickets back to the Ticket Pool
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- How to manage parts
- How to assign/unassign tickets to partners
- How to use the Interaction buttons
- How to use the Workflow buttons
- How to use communications
- How to schedule tickets
- How to edit ticket details
- How to cancel a ticket
- How to use the Remove Pending button
- How to report a ticket
- How to create intervention infos
- How to create intervention reports
- How to cancel an appointment
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Admin Panel
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- What is the Process menu?
- What is the Workflows menu?
- How to create & edit projects
- How to create & edit automated actions
- How to create & edit conditions
- How to create & edit indications
- How to set up email templates
- How to create & edit ticket durations
- How to create & edit custom fields
- How to create & edit custom forms
- How to create & edit value sets
- How to create & edit SLA Profiles
- How to move stuck tickets via Ticket Workflow Monitoring
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FMA
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- Fieldcode App (FMA)
- How to download the Fieldcode App
- How to login to Fieldcode
- How to configure multiple accounts
- How to enable/disable notifications
- How to change the theme
- How to log work times
- How to synchronize tickets
- How to navigate to appointments
- How to log drive times & drive breaks
- How to inform dispatchers
- How to view archived appointments
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FMA 1
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Customer Portal
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How to copy filters/queries for colleagues
Copy the URL link to this section to share
Ticket Clipboard tab versus system wide clipboard
Please do not confuse the system-wide clipboard with the Ticket Clipboard tab as both serve different purposes:
- The Ticket Clipboard stores entire tickets to allow for a different type of processing
- The system-wide clipboard can store queries to quickly use them elsewhere
You are able to copy filters to the system-wide clipboard, this is done by clicking the copy button inside the Ticket Pool.
- Create a query by activating the filters you want to use.
- Click the copy button inside the Expert tab.
- You can then share the query with colleagues in a communication channel of your choice (eg. MS Teams or Skype or other) by pressing Ctrl+V and pasting it into a chat for example.

Quick tip
Learn more about how to query tickets
The How to query tickets topic explains how to use search queries and provides many examples to help you find specific tickets or sets of tickets.
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