Welcome to the Fieldcode Manual

Tip: Start typing in the input box for immediate search results.

Conditions can be set up and determined according to the project’s requirements. When a ticket reaches a defined condition (status) that you have configured with the monitored field, warning signs and / or critical signs can be set for the ticket inside work place that trigger at configured thresholds.

You can add new conditions on this menu.

Go to Process → Conditions

  1. Click the plus button to open the New condition form (or click on an item in the list to edit it).
  2. Decide if your new or existing condition should be set to active in the system.
  3. Insert a name for your new or existing condition.
  4. (Optional) Insert a description for your new or existing condition.
  5. Select a project from the drop down for which the condition should be applied.
  6. Insert a time in minutes in the Warning timer field.
  7. Insert a time in minutes in the Critical timer field.
  8. Select a Monitored Field from the drop down from which the timers rely.
  9. (Optional) Make your condition dependent of a ticket status.
  10. Click Save.
Form fieldsDescription
Active toggleSelect whether your new condition should be set to active or not
Description(Optional) Insert a description of your new condition
Warning timerInsert a time frame (in minutes) after the warning state triggers
Critical timer Insert a time frame (in minutes) after the critical state triggers
Monitored fieldThe condition time frame starts from this selected time event
Ticket Status(Optional) Make your condition dependent on a ticket status
Monitored field nameExplanation
Fixed appointment end timeEg. 24th Dec. 2020 17:00 - Time stamp of fixed ending appointment time. (Agreement with customer!)
Fixed appointment start timeEg. 24th Dec. 2020 08:00 - Time stamp of fixed beginning appointment time. (Agreement with customer!)
Due dateEg. 24th Dec. 2020 23:59 - Time stamp of ticket's due date. Ticket should be solved before this time
Ticket creation timeEg. 24th Dec. 2020 10:01 - Time stamp of when the ticket was created
Ticket status entry timeEg. 24th Dec. 2020 10:03 - Time stamp of when a ticket has entered a selected status
Dispatch appointment end timeEg. 24th Dec. 2020 13:15 - Time stamp of dispatch appointment end time. (Agreement with engineer!)
Dispatch appointment start timeEg. 24th Dec. 2020 12:15 - Time stamp of dispatch appointment start time. (Agreement with engineer!)
Monitored fieldIllustrationExplanation
Ticket creation timeCounts outgoing from the creation time. To make warning condition appear first, set critical time higher than warning time.
Ticket status entry timeCounts outgoing from the status time. To make warning condition appear first, set critical time higher than warning time.
Fixed appointment start timeCounts outgoing from the fixed appointment start time. To make warning condition appear first, set critical time higher than warning time.
Fixed appointment end timeCounts towards the fixed appointment end time. To make warning condition appear first, set warning time higher than critical time.
Dispatch appointment start timeCounts outgoing from the dispatch appointment start time. To make warning condition appear first, set critical time higher than warning time.
Dispatch appointment end timeCounts towards the dispatch appointment end time. To make warning condition appear first, set warning time higher than critical time.
Due dateCounts towards the due date. To make warning condition appear first, set warning higher than critical.
Was this article helpful?
How can we improve this article?
Please submit the reason for your vote so that we can improve the article.
Previous How to setup preconfigured Automated Actions
Next How to create & edit Indications
Table of Contents